Job Description

Location: 100% Onsite- North of Pittsburgh, PA

Job Type: Direct Hire

Work Authorization: US Citizen

The A.C.Coy company has an immediate opening for a Customer/Account Manager.

Responsibilities

• Acts as the leading face and “Trusted Technical Advisor”
• This includes building individual rapport with customers and actively collaborating with the technical team to demonstrate subject matter expertise
• Provides prompt, efficient, detailed, customer-oriented service in response to customer inquiries through various channels
• Analyzes situations and provides answers to customer questions as well as resolutions for various issues that may arise
• Effectively follows standard operating procedures to ensure accuracy in order management/order entry for customer base
• Manages customer records in CRM/ERP ensuring a high level of data integrity
• Effectively gathers customer feedback and shares insights with leadership to improve the overall customer experience

Qualifications

Education: Bachelor’s degree in business or a similar discipline.

• 1-3 years’ of Account Management experience- managing customer relationships and accounts in a manufacturing setting
• Strong written and oral communication skills including grammar, proofing, and editing with strong attention to detail
• Must possess the ability to learn various technical aspects of a product line
• Prior CRM/ERP software experience is a plus, but not required