Job Description

General information

Name
Customer Value Specialist- Box Hill
Ref #
60959
Date
Tuesday, May 5, 2026
Full / Part Time
Full Time

Description & Requirements

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

Bupa team members have access to a range of health and wellbeing benefits, from optical and dental discounts through to subsidised health insurance.

At Bupa, we’re big on learning and development, and some of the best careers begin in our customer-facing teams. As a customer-first business, we know that no one understands our customers better than the people who serve them every day.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

• Full time position $69869 + super + bonuses + benefits including Health Insurance!
• 38 hours per week including every Saturday
• Sales experience & drivers licence essential
• Start 1 June 2026
• Mandarin and/or cantonese language skills an advantage

The purpose of this job

This is not a conventional retail store opportunity. You’ll be surrounded by supportive colleagues and managers that give you the trust and time to interact with customers to deliver health solutions and claim resolutions that are meaningful to them.

If you’re the kind of person who loves sales and connecting with customers and would like to help them get the best possible value and benefits from their Bupa Health Insurance, then this role is tailor made for you.

Based in our Box Hill Store and working towards customer growth activities you will be responsible for:

• Providing individual recommendations of the most suitable health and wellbeing products based on the customer needs, showcasing the value and benefits of these products for easy decision making
• Working within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members

Taking a ‘customer first’ approach, you will also

• Assist our existing Bupa members in their day-to-day transactions
• Ensure the customers understand the full value of their health insurance product
• Provide solutions to any identified concerns or needs
• Educate members on all the benefits they can access  

Why you’ll love it

Bupa’s Health and Wellbeing program, Viva Healthier and Happier has been designed to provide benefits for Bupa employees, and at times, their friends and family. Encompassing all aspects of health from mental to physical, social, financial and environmental, we are committed to ensuring all our people feel their best self.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

Location
HI Retail - Box Hill
Recruiter
Siobhan McKenna