If you're looking for a role where your ideas won't sit in a PowerPoint deck, this is the opportunity to make a visible impact. You'll take ownership of the customer value and retention strategy for our Life & Savings portfolio, identifying opportunities to grow customer relationships, improve retention and drive sustainable business results. Your work will directly influence how we engage with thousands of customers and how the business evolves in the years ahead.
At NN Spain, you'll find more than a new challenge. You'll join a company where people are trusted to take ownership, where learning never stops and where flexibility is part of everyday life. We're proud of our purpose, our collaborative culture and our commitment to helping people take care of what matters most. Here, you'll have the support, autonomy and international exposure to keep growing while making a real difference.
What makes this opportunity worth exploring?
Own strategic decisions that matter: You'll play a key role in defining how we grow, retain and create value across our customer portfolio. The insights and recommendations you bring will influence business priorities and commercial performance.
Enjoy autonomy and real ownership: This is not a role built around execution alone. You'll have the freedom to challenge assumptions, identify opportunities and shape initiatives from idea to implementation.
Work across the business: You'll collaborate with Commercial, Marketing, Digital, Data, Customer Experience and international stakeholders, giving you a unique view of how the business works and how decisions translate into results.
Develop your international profile: You'll work in an international environment where English is part of everyday collaboration, opening the door to broader exposure and future career opportunities.
Grow your career without losing the hands-on element: If you enjoy combining strategic thinking with practical business impact, you'll find the right balance here. This role can naturally evolve toward broader Customer Value, Portfolio Management or Leadership positions.
Flexibility built on trust: We believe great work happens when people have the flexibility to perform at their best. You'll find a modern work environment that supports both professional growth and personal wellbeing.
What will help you succeed in this role?
You have experience driving retention, customer value or portfolio strategies: you'll quickly add value because you'll understand how to identify growth opportunities, improve customer retention and balance customer needs with business objectives.
You understand Life & Savings products and the insurance industry this knowledge will help you connect the dots faster, challenge the status quo and build effective solutions in a highly specialised environment.
You are comfortable working with business performance and P&L dynamics: you'll be assessing opportunities through both a customer and financial lens, making commercial judgement an important part of the role.
You know how to turn data into action: you're confident using customer insights, segmentation, portfolio analysis and performance metrics to guide decisions and prioritise initiatives.
You thrive in complex stakeholder environments: you'll work closely with multiple teams, so being able to influence, communicate and build alignment is essential for success.
You have excellent communication skills in English: as part of an international organisation, you'll collaborate with colleagues and stakeholders across different markets and functions.
Experience in insurance, banking or strategy consulting is particularly relevant: you've likely been involved in growth, customer value, retention, commercial transformation or strategic projects and understand how to navigate fast-changing business environments.
Your mission will be to define and drive the customer value and retention strategy for NN Spain's Life & Savings portfolio.
You'll identify opportunities to increase customer lifetime value, improve retention and create sustainable growth, connecting customer insights, commercial priorities and business performance into a coherent strategic roadmap.
In short, you'll help ensure that customers stay longer, engage more and receive greater value from their relationship with NN.
What will you be doing?
Ready to make an impact?
If you're excited by the idea of combining customer strategy, commercial thinking and data-driven decision making in a role with real visibility and influence, we'd love to hear from you.
In Nationale-Nederlanden we are committed with diversity. We are proud to be an inclusive organization and we offer equal opportunities, regardless of race, cultural background, gender, gender identity, religion, national origin, age, disability, marital status, and sexual orientation. One of our core values is taking care of our employees so they can give their best within a respectful environment.
NN Group is an international financial services company, active in 10 countries, with a strong presence in a number of European countries and Japan. We are rooted in the Netherlands and have a rich history spanning 180 years.
With our 16,000 colleagues, NN Group provides retirement services, pensions, insurance, banking and investments to approximately 19 million customers. NN Group includes Nationale-Nederlanden, NN, ABN AMRO Insurance, Movir, AZL, BeFrank, OHRA and Woonnu.
NN Group opened for trading on 2 July 2014 on Euronext Amsterdam under the symbol ‘NN’ after its initial public offering (IPO).
Throughout our history, we have merged, grown and changed, but the core of who we are has remained the same. At NN Group, we put our resources, expertise, and networks to use for the well-being of our customers, the advancement of our communities, the preservation of our planet, and for the promotion of a stable, inclusive, and sustainable economy.
Our purpose is to help people care for what matters most to them. Because what matters to them matters to us.
