Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.
At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.
Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!
We are currently looking for a Customer Value & Growth Manager, New Initiatives who will be integral to driving high-level performance across Lovehoney Group. Partnering closely with CRM, Trading, Brand, Supply Chain, Data, Legal, Compliance and regional teams, your focus will be on taking new customer value initiatives from idea to live, with an initial focus on SMS, parcel inserts and mainstream lead generation. In this role, you will combine your commercial judgement and analytical thinking with a hands-on approach to building, testing and scaling new initiatives. You will develop skills crucial to advancing in a competitive, fast-paced retail sector, all within a company that prizes dedication and results.
Own the development and growth of SMS as a revenue-generating channel, including consented audience growth, programme design, CRM integration, cadence and compliance.
Own parcel inserts and offline lead generation initiatives end-to-end, from proposition and supplier selection through to fulfilment, customer capture, consent and measurement.
Support the mainstream marketing team in building customer acquisition and retention journeys, connecting offline lead capture with CRM, Email and SMS programmes.
Take new channels and propositions from opportunity sizing and business case through to hands-on build, launch, measurement, scaling and handover, using experiments to identify what works and when to stop.
Work AI-first to prototype, automate and analyse wherever possible, while unblocking cross-functional delivery and documenting processes so successful initiatives can become business as usual.
3-5 years’ experience in growth, CRM, ecommerce, product, or a zero-to-one/new ventures environment, with a track record of personally delivering new initiatives.
Strong project ownership and commercial judgement, with the ability to take an ambiguous opportunity from initial idea through to live delivery, build a business case and make clear decisions about whether to scale or stop.
Hands-on experience with SMS or messaging, offline-to-digital customer acquisition, or similar customer growth initiatives, including an understanding of consent and compliance requirements, is highly desirable.
Strong analytical and technical capability, including SQL or BigQuery, financial modelling, and the ability to use no-code/low-code tools, APIs, HTML/Liquid or light scripting to build prototypes.
An AI-first, curious and proactive mindset, with practical experience using LLMs and automation to build, analyse and improve processes, combined with strong communication and cross-functional collaboration skills.
Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.
At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.
We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office)
If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: Careers | Lovehoney Group
Our privacy policy is available here: Privacy Policy | Lovehoney Group
Founded in August 2021, Lovehoney Group (LHG) brings together two of the sexual wellness industry’s market-leading brands, WOW Tech and Lovehoney. Swiss brand Amorana, acquired by Lovehoney in 2020, and Belisoft, acquired in 2022 also join LHG.
LHG is home to more than 650 highly trained professionals from over 25 nations, located in nine offices across the world with a broad spectrum of talents across engineering, industrial design, sales, and marketing.
LHG will continue to provide best-in-class brands and truly innovative and high-quality products to its B2B retail partners and consumer websites.
