Job Description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Customer

Management Level

Senior Manager

& Summary

The work you do today could help define what's possible tomorrow, paving the way for personalised customer experiences and transforming how organisations engage with their clients.

As a Senior Manager within PwC's Customer Transformation practice, you'll be pivotal in aiding clients to rethink their customer connections through the combination of deep expertise across marketing, sales, commerce, and service with cutting-edge AI solutions. We're dedicated to converting every interaction into business value, whether through crafting data-driven strategies, enhancing sales effectiveness, or scaling customer service operations. If you possess the drive to harness technology, analytics, and creativity for reimagining customer relationships and aspire to lead future-focused transformations, you'll find your fit here.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.

What you’ll do

• Lead the design and delivery of customer-led strategies across marketing, sales, service, and commerce, to revolutionise how our clients connect with their customers.
• Oversee and engage in comprehensive consulting projects, from detecting growth opportunities to deploying AI-driven solutions that enhance the customer journey.
• Forge strong partnerships with stakeholders to craft go-to-market models, refine commercial performance, and achieve concrete business results.
• Collaborate seamlessly with strategists, technologists, and experience specialists to realise cutting-edge, data-driven solutions.
• Convert insights and analytics into practical recommendations for enhancing customer journeys and unlocking sustainable value.

What we’re looking for:

• Extensive experience in customer, commercial, or front-office transformation—including strategy, design, execution, or enablement.
• Exceptional stakeholder engagement skills, with the capacity to influence and distil complex concepts into clear insights.
• Proficiency in utilising data, technology, or digital tools to address customer and commercial challenges, even without deep technical expertise.
• Flexibility and solid problem-solving skills to adeptly handle client uncertainties and dynamic project environments.
• A collaborative approach with a strong drive for creating superior customer experiences through creativity, insight, and innovation.

What you’ll gain:

• Leadership development programs and executive coaching designed to help you inspire teams and accelerate your career growth.
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.
• Flexibility means trusting you to choose when, where, and how you work—balancing what’s best for you, your team, and your clients to grow and thrive together.
• Being part of a community united by purpose, delivering impact that reaches clients, communities, and the future you’re shaping.

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

Ready to grow here and go further? Join PwC Australia as a Customer Transformation Senior Manager and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role.

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Coaching and Feedback, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Embracing Change {+ 25 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

June 5, 2026