Why become a Customer Transformation Associate at Grant Thornton?
Grant Thornton’s Advisory professionals help companies stay ahead of the game with bold thinking, big ideas, and progressive strategies. Our Transformationpractice applies our deep experience to challenge the status quo and accelerate our client’s growth trajectory.
As a Customer Transformation Intern, you’ll help organizations solve their toughest problems and develop value creation strategies that result in real impact - all with the resources, environment, and support to help you excel. We support our clients in all aspects of their business cycle, whether assessing marketing and sales investments to drive acquisition, retention, and loyalty, understanding drivers for a seamless customer experience, or developing and implementing go to market strategies to succeed in a new market or with a new customer.
From day one, you’ll be empowered by the greater Customer Transformation team to help clients make the moves that will help them achieve their vision and help you achieve more, confidently.
Your day-to-day may include:
Effectively manage ambiguous and unstructured problems and situations, demonstrating strong analytical skills
Construct pragmatic approaches and frameworks to develop long-term business strategies
Utilize various data collection techniques, quantitative and qualitative analyses and synthesize data into meaningful and actionable insights
Define and evaluate customer and brand strategies reflecting market, competitive and other external drivers
Communicate effectively in a structured and knowledgeable manner in written and verbal formats to stakeholders
Partner with teams to share responsibility for the success of engagements
You have the following technical skills, qualifications, and abilities:
Pursuing a Bachelor’s degree in Business Administration, Economics, International Business, or a related field
Minimum overall GPA of 3.0/4.0
Demonstrated digital fluency through the effective use of technology, data, and basic AI technologies to enhance productivity and decision-making
Demonstrated ability to work in teams and deliver against tight deadlines in dynamic environments; this may be demonstrated via university projects, internships, self-study, community building, or work experience
Effectively communicate complex ideas and concepts both in written and verbal formats
Intellectual curiosity, and motivation to develop professionally, including industry recognized professional certifications
Demonstrated ability to work both independently and as a member of a team
Critical thinkers that are ready to learn and strategically solve problems on a variety of projects across different functional areas
Ability to remain agile, work in ambiguous environments, “can-do” attitude
Positive, client-focused mindset
The willingness and ability to work additional hours, as needed
Ability to travel to various client sites as needed
Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. No visa sponsorship is available for this position.
The base salary for this position in the firm’s Chicago, IL office is $90,000 per year.
The base salary for this position in the firm’s Bellevue, WA office is $97,200 per year.
The base salary for this position in the firm’s Metro DC - Arlington office is $97,200 per year.
The base salary for this position in the firm’s New York - Manhattan office is $97,200 per year.
At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.
In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.
Forget what you think you know about professional services. We go beyond what’s expected and help others do the same.
Grant Thornton is the brand name for Grant Thornton LLP and Grant Thornton Advisors LLC the U.S. member firms of Grant Thornton International Ltd, one of the world’s leading independent audit & assurance, tax and advisory firms. That means our network has more than 73,000 professionals in more than 146 countries who are ready to help public and private organizations of all sizes take on today’s challenges. But what sets us apart isn’t just what we do – it’s how we do it. Here, we believe in making business more personal and building trust into every result. We’re collaborators – obsessed with quality and ready for anything – who understand the value of strong relationships. It’s how we challenge the expectations of business and empower our people and clients to do it, too.
One thing we won’t do? Grant Thornton will never request money or any form of payment for services via social media. Please report any concerns at 1-800-810-3503.
Grant Thornton International Limited (GTIL) and the member firms, including Grant Thornton LLP and Grant Thornton Advisors LLC, are not a worldwide partnership. Services are delivered by the member firms. GTIL and its member firms are not agents of, and do not obligate, one another and are not liable for one another’s acts or omissions. Please see www.grantthornton.com for further details.
