PSI Pax, Inc.

Customer Technical Support Specialist (Help Desk or NEN) (2927)

PSI Pax, Inc.  •  Virginia (Onsite)  •  3 days ago
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Job Description

PSI Pax is an Economically Disadvantaged Woman-Owned Small Business (EDWOSB) Headquartered in Patuxent River, MD.  We are recognized as key contributors to our DOD Customer’s mission specializing in Information Technology, enterprise resource planning, business and financial management, acquisition, and logistics. PSI Pax is at the forefront of innovation in supporting our DOD customer’s complex requirements. We help our customers coordinate services across their enterprises nationwide, enhance efficiency through process improvement, and deliver quality services within cost and on schedule.PSI Pax Inc has an exciting opportunity for a Customer Technical Support Specialist (Help Desk or NEN) to support an opportunity for our customer located in Dahlgren, VA. Responsible for providing support to perform Helpdesk functions and activities including but not limited to the following:Duties & Responsibilities:
  • Managing Helpdesk processes
  • Incident management and resolution
  • Problem management and resolution
  • Service request management and fulfillment
  • Monitoring and event management
  • Customer relationship management
  • Knowledge management
  • Disseminating information regarding planned outages or incidents impacting production services
  • Providing information to users regarding the status and closure of their respective service requests
  • Providing customers and other stakeholders with assistance and end-user training.
Qualifications:
  • Secret Clearance.  Candidate selected will be subject to a Government background investigation and must meet eligibility requirements for access to classified information. 
  • At least two (2) years of professional experience in Industry, Federal or DoD Help Desk Support.
  • Must be proficient in Microsoft Office Suite.
  • Must work well independently; have the ability to interface with customers in senior level positions. 
  • Must have strong written and verbal communication skills and must provide customer service both internally and externally. 
  • Familiarity with help desk systems such as BMC’s Remedy.
  • Must have experience with Microsoft Applications (Word, Excel, PowerPoint).
  • •This position is required to be designated as an IT Level 1. This position is required to be IAT Level 2 or higher and designated as an IT Level 2.
Education:
  • Bachelors Degree in Computer Science or related IT discipline. A high school diploma and 4 additional years of experience may be substituted for the Bachelors Degree.
  PSI Pax, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. PSI Pax, Inc. is an E-Verify Participant.
PSI Pax, Inc.

About PSI Pax, Inc.

PSI Pax, Inc., established in 2006 and headquartered in California, Maryland, is an Economically Disadvantaged Women-Owned Small Business (EDWOSB) that provides agile program, business, and financial management; software engineering and integration; data analytics and business intelligence; cyber security; IT system administration; IT service management; and supply chain management services. PSI Pax is appraised at Capability Maturity Model Integration (CMMI) Maturity Level 3 (ML3) for Development and Services, and has Information Technology Infrastructure Library (ITIL) trained and certified staff.

Our CMMI ML3 designation supports our commitment to continuous service improvement. Our established and proven processes provide the framework for us to deliver improvement-focused service and high-quality performance to our customers.

We are dedicated to our core values of People, Service, and Integrity and live them every day through the way we support our employees, clients, and the community. Visit our website to learn more about our service areas, company culture, and joining our team.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
California, MD
Year Founded
2006
Website
psipax.com
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