UICGS / Bowhead Family of Companies

Customer Technical Support Specialist (Help Desk)

UICGS / Bowhead Family of Companies  •  Virginia (Onsite)  •  6 days ago
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Job Description

CUSTOMER TECHNICAL SUPPORT SPECIALIST (HELP DESK) (RDTE)

Bowhead is seeking a Customer Technical Support Specialist (Help Desk) in Dahlgren, VA to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users to our designated customers.

Responsibilities

  • Provide on-site desktop support as needed, provides general help desk support for User Assistance.
  • Provide phone support to user’s to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.
  • Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.
  • Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate.
  • Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
  • Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.
  • Knowledge of Video Teleconferencing a plus.

Qualifications

  • High School Diploma or Bachelors Degree
  • Two to five (2-5) years of experience
  • Must possess the ability to, effectively and efficiently, communicate verbally with the user community.
  • Must be familiar with Department of Defense networking and security accreditation requirements.
  • Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment.
  • Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire.
  • Ability to communicate effectively with all levels of employees and outside contacts.

Physical Demands:

  • Must be able to lift up to 10-15 pounds
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract.

UICGS / Bowhead Family of Companies

About UICGS / Bowhead Family of Companies

UIC Government Services and its Bowhead Family of Companies are a division of Ukpeaġvik Iñupiat Corporation, an Alaskan Native Corporation.

Known simply as Bowhead, we are a top ANC that's been in business for nearly 25 years. Bowhead’s 3000 employees and 300 contracts provide premier support to defense and civilian government agencies across the United States, and the world.

Headquartered in Springfield, Virginia, and with 15 offices across the U.S., Bowhead offers services in Systems & Information Technology, Logistics & Marine, Engineering & Program Management, Manufacturing & Products, and Advanced Technology. Our unique, flexible, and streamlined contracting processes offer Sole Source options and numerous contract vehicles for customers’ convenience.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Springfield, Virginia
Year Founded
1999
Website
bowhead.com
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