Job Description

The Customer Systems Coordinator provides technical systems support for all users of the various Customer Service Systems (SAP, Fiori, etc.) and all databases utilized by the Customer Service Employees. Assumes responsibility for tasks delegated and reports information to immediate supervisor. Employee must have the ability to detect and process errors or problems and independently follow through of completion of tasks in regards to BPEM Cases. Employee must assist in the training of internal customers, participate in testing of software changes to the various Customer Systems and provide procedural documentation for Customer Services. Assumes the responsibility of processing various payment methods received to customers account. Also must recognize and recommend areas needing improvement and perform other duties as required.

Key Responsibilities

• Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, sense of belonging , customer service, and operational excellence
• Participate in providing written documentation of upgrades/enhancements to various programs.
• Assist in making decisions on implementing new and profitable enhancements for Customer Systems processes/procedures.
• Ability to communicate effectively, both orally and written.
• Ensure BPEM cases are completed by the acceptable timeframe and issues are resolved.
• Assist in system maintenance and user testing of needed changes of various business processes.
• Assist in providing user access/updating passwords to various websites.
• Ensure all customer payments are processed daily and timely.
• Proactive in resolving technical/computer issues.
• Ensure communication links with internal/external customers are maintained.
• Promote a safe work environment by observing safety rules.
• Demonstrates a working knowledge of all Customer Systems processes and procedures.
• Assist other team members in effective problem solving.
• Ability to work effectively and efficiently with other departments to resolve key issues.
• Ensure Rejects/Exceptions are handled accurately and timely daily.
• Ability to work through problems and finds solutions for root cause.
• Demonstrates the ability to be perceptive in continuous learning to enhance knowledge.
• Assist is preparing user test plans on changes in business processes.

Qualifications

• Secondary/High School Diploma
• 1+ years of related experience
• Cash handling experience required
• Strong business acumen pertaining to the Utility industry
• Knowledge of leading practices for their practice area
• Planning and project management skills
• Willingness and ability to learn new technologies on the job
• Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner

Key Competencies

BEHAVIORAL

• Building Partnerships
• Leading Teams
• Business Acumen
• Communication
• Courage
• Building Self-Insight
• Driving for Results
• Energizing the Organization
• Driving Execution
• Building Trusting Relationships
• Driving Innovation
• Planning and Organizing
• Safety
• Establishing Strategic Direction
• undefined

TECHNICAL

• Analytical skills
• Compliance

May perform other duties as assigned.

Salary dependent on experience, skills, education, and training.