At Water Corporation, we’re evolving how we deliver technology services to better support our customers, communities, and operations. Our Customer Systems Administration team plays a critical role in keeping essential customer systems running smoothly and continuously improving how services are delivered across the business.
This is an opportunity to be part of a collaborative team where your expertise will help solve problems, support users, and drive better outcomes through the systems that underpin everyday services for Western Australians.
About the role:
In this role, you’ll provide high-quality support for a range of customer-facing applications that underpin billing, communication, and service delivery across the business. These include systems such as Grange, Temetra, BuilderNet, EAS2, My Water, Customer Communication Management and Midas.
You’ll be responsible for logging, managing, and resolving incidents through ServiceNow, ensuring issues are addressed efficiently and with a strong focus on customer outcomes. Working closely with colleagues across business and IT teams, you’ll help maintain system performance and contribute to continuous improvement initiatives.
This is a permanent full-time opportunity based in Balcatta, offering a supportive team environment, along with mentoring and development to help you succeed and grow in the role.
Real benefits that matter
Discover more benefits we offer to support the unique and individual ways our employees live.
What the role will involve:
Key skills and experience:
Apply: If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your ability to meet the requirements of the role.
As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.
Applications close Monday 1st June 2026
Our commitment to a diverse and inclusive workplace
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.auor 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
We’re the principal supplier of water, wastewater and drainage services in Western Australia to hundreds of thousands of homes, businesses and farms, as well as providing bulk water to farms for irrigation.
Our services, projects and activities span over 2.6 million square kilometres. We have regional offices in Perth, Bunbury, Albany, Karratha, Geraldton, Northam and Kalgoorlie which allow our employees to provide a high level of professional expertise to customers.
We have over 3,500 employees and manage an asset base of over $37 billion in water supply, wastewater, drainage infrastructure and bulk water for irrigation.
We’re owned by the Western Australian Government and are accountable to our sole shareholder, the Minister for Water, for delivery of our services in a commercial manner. Most of our surplus is returned to the government as a dividend to contribute to the development of the state, with the remainder reinvested in capital works.
Water Corporation was created in January 1996, in a restructure of the water industry in Western Australia. The Water Authority in turn had been created in 1985 through a merger of the former Metropolitan Water Authority, which operated in Perth, the state capital, and the water and wastewater operations of the former WA Public Works Department. We’re the seventh successive agency to deal with these services in Perth, Western Australia.
We're evolving...
Living on the world’s driest continent, the biggest challenge we face is reducing the impact of climate change.
It’s never been more important to work collaboratively with government, industry, and the community, to secure our water future and take care of our home state.
To support these efforts, our vision focuses on our operations having the lowest possible environmental impact, are safe for all, and are delivered at the lowest total cost.
