Job Description

CAREER OPPORTUNITY

Position/Title: CUSTOMER SERVICE REPRESENTATIVE
Date: June 1, 2026
Location: Brady, Texas
Salary: Range begins at $35,000 but is commensurate with experience and qualifications

Central Texas Farm Credit is seeking a service-driven Customer Service Representative to help deliver an outstanding experience for our customer-owners and support the financial needs of agriculture and rural communities. In this role, you’ll work closely with customers, loan officers, and internal teams to manage loan processes, coordinate transactions, and provide timely, accurate assistance. Your attention to detail, commitment to customer service, and ability to build trusted relationships will play an important role in supporting business development efforts and advancing the Association’s mission of providing reliable credit and financial support to rural Texas.

Comprehensive benefits package which includes, but is not limited to:

• Medical, dental, vision, and life insurance

• 401(k) with employer match, plus HSA contributions

• Paid annual leave, sick leave, and paid holidays

• Employee incentive plan and corporate apparel

Company Profile:

Central Texas Farm Credit is a full-service agricultural lender covering 20 counties in Central Texas with branch offices located in Brady, Brownwood/Early, Coleman, Comanche, Haskell, San Angelo, and San Saba. We also have an administrative office located in Abilene. We have approximately $800 million in total assets which consists primarily of loans for livestock, crops and real estate. Central Texas Farm Credit is a member-owned cooperative that is well-capitalized with consistently strong earnings and credit quality. We have been a reliable source of credit to the farmers and ranchers of central Texas for over 100 years.

Job Purpose and Scope:

The primary scope of this position is to support business development efforts by providing excellent and knowledgeable customer service either by in-person contact or telephone support. Performs intermediate to advanced-level general office support that may be somewhat complex in nature, works under moderate supervision. Assists loan officers with data input and coordination of loan closings with relevant parties.

Essential Functions:

• Manages loan workflow process from application to loan closing.

• Performs various loan administrative and servicing duties, as requested.

• Maintains customer information in Association’s customer relationship management system.

• Assists lending and credit staff with customer loan applications as necessary.

• Approves and forwards bills to the Accounts Payable Department.

• Initiates funding, disbursements, and wire transfer requests for existing loans from Cash Operations team.

• Submits forms and assists customers to enroll in PAID system and AgBanking online.

• Operates a variety of standard office equipment according to detailed instructions, which may include computers, paper shredders, telephones, photocopiers, fax machines, and scanners.

of Desired/Required Education and Experience Requirements:

• High school diploma or equivalent and four (4) or more years of general office/clerical experience and/or customer service experience.

• General knowledge of accounting/financial systems.

• General knowledge of office equipment and systems used for the storage and retrieval of business information.

• General knowledge of standard records management and file classification practices.

• General knowledge of title insurance, crop insurance and credit life insurance documentation.

• General knowledge of documentation requirements for title policies, deeds of trust, and collateral.

• Specialized knowledge of written correspondence principles.

• Skill in oral and written communication.

• Basic skill level in Microsoft Office applications.

• Must be dependable. Regular attendance is required.

If you meet the minimum qualifications and wish to be considered for this position, please apply through the link at the bottom of this job posting.

This position is currently open and will close upon filling.

At the sole discretion of Central Texas Farm Credit, individuals with less than minimum experience requirements may be considered with the position adjusted to a commensurate title.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.