Customer Support/External Liaison - (50032518)
This is a full-time, Non-Represented role. The salary grade for this posting is 4017. The salary range is $34,268 to $46,126. For forward-thinking administrators and educators, opportunities abound in the School District of Philadelphia. The School District of Philadelphia is committed to transforming the education opportunities it offers the city’s more than 203,000 school-aged children. The District seeks leaders who have a passion for working with schools, principals and communities who are committed to ensuring all students achieve. Serving a population as diverse as ours requires creativity, commitment and vision. Will you join us?Job SummaryProvides support to School District staff, prospective candidates, prospective students and parents as they apply for various positions in the schools, central offices and learning networks or are encouraged to participate in various parental engagement opportunities. Ensures that customer satisfaction is preserved and maintains a log of the inquiries received and/or that parent involvement activity is documented by school and grade. For the Charter Schools Office, provides information to families and the public regarding charter school operations. Responds to charter school related concerns and complaints, and performs administrative tasks. Works closely with School Advisory Councils in Renaissance Charter Schools to support their development and school engagement. • Interacts with District personnel and the public to address issues related to the application process; responds with efficiency and effectiveness to the information request.• Maintains a log of the inquiries received on a database; reviews the types of inquiries received with the administrator.• Interacts with various functional areas to attain viable solutions to problem situations.• Participates in special projects as assigned by conducting research to gather pertinent information.
Knowledge, Skills and AbilitiesDemonstrated knowledge of:methods and techniques associated with effectively addressing numerous inquiries.office principles, practices and procedures.Demonstrated ability to:maintain a log of the inquiries received.interact with the public.maintain records and prepare reports. Ability to:learn and explain the personnel policies and practices of the School District.use computer applications, including Microsoft Word and Excel.communicate effectively, both orally and in writing.establish and maintain effective working relationships. DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
: Student Placement (9210)
: Central Office
: The School District of Philadelphia
Regular
: Non-Management
: Sep 24, 2026, 6:52:21 PM
Union Affiliation: Not represented by a union
: Exempt
: Nov 24, 2026, 3:59:00 AM
For forward-thinking administrators and educators, opportunities abound in The School District of Philadelphia. The School District of Philadelphia is committed to transforming the education opportunities it offers the city’s 200,000 school-aged children. Located in a historic and culturally rich setting, we are a racially and ethnically diverse community committed to education. The District seeks leaders who have a passion for working with students, schools, and communities and who are committed to ensuring all students achieve. Serving a population as diverse as ours requires creativity, commitment, and vision. Will you join us?
Our Mission
The mission of The School District of Philadelphia is to provide a high-quality education that prepares, ensures, and empowers all students to achieve their full intellectual and social potential in order to become lifelong learners and productive members of society.
Our Vision
The School District of Philadelphia will deliver on the right of every child in Philadelphia to an excellent public school education and ensure all children graduate from high school ready to succeed.
The key word in this vision is “right.” The District exists to deliver on the civil right of every child to a strong, lifelong foundation.
