Allen Lund Company

Customer Support -- Vashi Navi Mumbai India

Allen Lund Company  •  Navi Mumbai, IN (Onsite)  •  4 months ago
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Job Description

Our Story 

With $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to grow! 
We are always looking for exceptional people to join our fast paced, challenging, team-oriented work environment. Our culture fosters personal growth and commitment both in and out of the office. Our diverse workforce is key in delivering outstanding customer service and our commitment to our industry are main components of our unmatched reputation. We hold true the value of hiring, developing and retaining the best employees in the industry. Our management provides an open and innovative environment that promotes professional and personal growth. This is why one half of our employees have been with ALC for over 10 years! 

We are seeking a dedicated and skilled Call Center Executive to join our team. The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.
Key Responsibilities:
  • Handle incoming and outgoing calls with professionalism and courtesy.
  • Provide accurate information to customers regarding our logistics services.
  • Resolve customer inquiries and complaints efficiently and effectively.
  • Maintain detailed and accurate records of customer interactions in the database.
  • Collaborate with team members to enhance customer satisfaction and improve service processes.
  • Meet or exceed performance metrics, including call handling time and customer satisfaction scores.
Qualifications:
  • 2-3 years of experience in a call center or customer service role.
  • Working knowledge of logistics and or supply chain operations is a plus
  • Strong verbal and written communication skills.
  • Ability to handle difficult situations and maintain composure under pressure.
  • Proficient in using call center software and CRM tools.
  • Excellent problem-solving skills and attention to detail.
  • Flexibility to adapt to changing work environments and schedules.
Location: Vashi, Navi Mumbai
Shift: Any Shift base on requirement
Experience: 2-3 years
What We Offer:
  • Competitive salary and performance-based incentives.
  • Comprehensive training and development programs.
  • A supportive and collaborative work environment.
  • Opportunities for career advancement.
Additional Questions:

1) How many years of experience do you have in a call center?
2) What is your Expected CTC?
3) Are you comfortable traveling to Vashi, Navi Mumbai?
Allen Lund Company

About Allen Lund Company

As a leading 3PL and freight broker, Allen Lund Company manages over 640,000 shipments annually from 40 offices nationwide, specializing in TL/LTL, produce, refrigerated, dry, flatbed, and international services (OTI-NVOCC & Freight Forwarder #019872NF).

Our industry-leading performance is built on a foundation of trust, proven by our exceptional reputation for integrity, financial strength, and reliability. Our greatest asset ultimately drives this success: our people.

This level of service is only possible because of our dedicated team—it's why half of our employees have been with us for over a decade! We are committed to a culture of growth and expertise, ensuring our customers and team members succeed together.

Your connection to opportunity in logistics:

Shippers - Let's partner to optimize your supply chain.

Carriers - Join our trusted network and find your next quality load.

Future Teammates - Build your career with a company that values its people.

Industry
Transportation & Logistics
Company Size
501-1,000 employees
Headquarters
La Canada, CA
Year Founded
1976
Website
allenlund.com
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