Kheyti

Customer Support-Trainee

Kheyti  •  Hyderabad, IN (Onsite)  •  3 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.
29
AI Success™

Job Description


Be the first line of support for farmers — turn every call into action.



About Kheyti


Kheyti

is an agri-tech that helps farmers double incomes and be climate resilient and sustainable. We democratize access to high-tech agriculture solutions by making them farmer-centric, low-cost and by bundling end-to -end services. Our vision is to see every farmer climate-smart


The Opportunity


Looking for a passionate on field person to deliver day to day advisory services to farmers at a globally recognized Agri-tech startup.


Job Type: Full Time, Entry-Level


Location: Hyderabad, Telangana


Reporting to: Team Lead -

CS


Language Known : Odiya


Key Responsibilities


  • Be the first point of contact for farmers - Take control of Inbound calls, listen, understand, and log their issues


  • Turn problems into action by creating and assigning cases to the right teams


  • Drive closure by following up and ensuring issues are resolved on time


  • Stay close to the ground by collecting harvest data from farmers- Outbound calls


  • Keep everything accurately updated so no farmer request gets lost


Ideal Candidate


We're looking for a mission-driven individual who is passionate about making a tangible difference in the lives of smallholder farmers. The ideal candidate thrives in farmer management, enjoys hands-on problem-solving, and is excited to be part of a high-impact startup tackling climate change through agriculture.


Must-Haves


  • Bsc/Msc in Agriculture or Horticulture


  • Knowledge on horticulture/crop management


  • Good communicator


  • Comfortable with data management


Nice-to-Haves


  • Go-getter attitude - Someone who delivers on what they say they will do and who will do everything needed to fulfil the need of the customer


  • Farmer centricity - someone who can easily make rapport with rural people


  • Listening - someone who is patient and can listen to customers in any situation.


Not a Fit


  • Lacks basic understanding of horticulture or crop management


  • Lacks passion for innovation in agriculture or unwilling to adopt new technologies

Kheyti

About Kheyti

Kheyti helps smallholder farmers in India gain a steady, dependable income through its “Greenhouse-in-a-Box”, a low-cost, modular greenhouse kit bundled with financing, inputs, training, advisory (extension) and market linkage services.

Industry
Agriculture & Forestry
Company Size
201-500 employees
Headquarters
Hyderabad, IN
Year Founded
2015
Social Media