Job Description

14627 – Customer Support Technician (onsite) – Jacksonville, FL
Start Date ASAP
Type: Temporary Project
Estimated Duration 12 months with possible extensions
Work Setting: 100% of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client
Only candidates able to relocate as required should apply to avoid removal from future consideration.

Required:
• Availability to work 100% of the time at the Client’s site in Jacksonville, FL (required);
• Experience with Installation, maintenance, and technical support of workstation hardware (1+ year).
• Experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems.
• Experience with Configuration and deployment of desktops, laptops, printers, and mobile devices.
• Experience with Troubleshooting and performing minor repairs to hardware, software, and peripheral equipment.
• Experience with Audio-visual and video conference equipment installation, configuration, and troubleshooting.

Preferred:
• Associate degree from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses.
• Certifications such as CompTIA A+ and Net+

Responsibilities include but are not limited to the following:
• Provide computer and user support including installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
• Monitor service ticket queue and resolve tickets as assigned.
• Document work performed and resolutions.
• Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
• Perform basic network and telephony support.
• Provide on-site support for remote troubleshooting by other technical staff.
• Configure and deploy Information Technology resources including desktops, laptops, printers, and mobile devices.

About Vitaver and Associates, Inc. (dba Vitaver Staffing)

Founded in 1993, Vitaver and Associates offers three decades of expertise in professional recruitment services.

Our agile and highly skilled team is able to identify, screen, and hire the best available talent to meet your company's specific goals in a cost-effective manner, allowing you to complete your projects even within the constraints of tight budgets and challenging project timelines.

Our methods ensure that we attract the best qualified professionals who possess the skills, experience, energy and attitude needed to contribute to your goals.

We provide staffing to a wide variety of industries, including: Federal, State & Local Government, Information Technologies & Telecommunications, Media & Entertainment, Life Sciences, Healthcare & Pharmaceutical, Engineering, Manufacturing, Accounting & Finance, Hospitality, Sales, Marketing, Aerospace, Aviation and Defense.

Industry

HR & Recruiting

Company Size

51-200 employees

Headquarters

Fort Lauderdale, FL

Year Founded

1993

Website

vitaver.com

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