Job Description

Customer Support Technician (Networking)
Hybrid Bradford/Leeds

A bit about us
At Gamma, we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate.
We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We’re expanding rapidly to bring digital automation and Gamma-powered services to Enterprise, Public Sector and Small to medium businesses. Both direct and through a growing network of channel partners.
We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
What you’ll be doing
The Customer Support Technician will act as the primary technical interface between Gamma and our major strategic customer. Working as part of a customer-dedicated technical service desk for a major high street retail, manufacturing and logistics chain.
You will act as the prime customer contact point for all queries, including fault management, escalations, provisioning queries and planned maintenance activities.
What will you be doing day-to-day?
You will be working closely with internal teams, such as Field Engineering Services, 2nd and 3rd Line engineering and project teams – as well as customers’ own Networks and Major Incident Management teams. Your day to day will consist of:

• Proactively monitoring and maintaining a large network infrastructure of Cisco and Meraki devices.
• Resolving incidents and maintaining the incident ServiceNow queue
• Representing Gamma on Major Incident bridges
• Implementing network changes and managing supplier planned maintenance activities.

What you’ll need:
• An excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
• Experience is a technical service desk environment
• Have a working knowledge with routing and switching technologies.
• Have familiarity with technology vendors such as Cisco, Meraki and Juniper.
• Have a friendly and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times
• Have a good technical understanding and a logical approach to resolving diagnostic issues.

Ideally, you’ll have:

• Experience of providing technical customer support for Data technologies.
• Cisco CLI experience and / or certifications, CompTIA N+, experience using ITSM tooling, understanding of networking technologies (IP Addressing, subnetting, DNS, DHCP, etc) highly desirable.

What do we offer you?
• At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
• Family matters, too. With enhanced maternity and paternity pay and childcare vouchers, we’re here to support you as a parent and help you thrive in your career.
• We care about your future, so our pension plan helps you save for the years ahead with contributions of 4.59% from Gamma, alongside your own contributions.
• Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
• We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.
• And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.

A few things to note
• Unfortunately, we can't offer visa sponsorship or relocation support for this role.
• This role is hybrid but with 3 days a week on client site in Bradford/Leeds.
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!
• Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.
• We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.
• For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.

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