Job Description

He angitūtanga: The opportunity

Get aucklanders to be more active! You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it happen when Aucklanders visit our Centres.

Working as a Customer Support Team Member at Tepid Baths in Auckland CBD, right from the first smile, you will be responsible for ensuring effective and professional frontline service to our diverse customers, dealing with a wide range of inquiries, both face-to-face and on the phone. You will find that no day is the same!

We currently have a permanent 38-hour position, working Tuesday to Friday (11 am to 7:30 pm) and Saturday (6:45 am to 1:15 pm) Please note that our centre operates 7 days a week from 5:30am to 9:30pm, reliability, and commitment to working early, late and weekend shifts are crucial, and the shift pattern may change according to the business needs.

He kōrero mōu: About you

You will have proven administration and communication skills, as well as the ability to use your initiative to resolve problems and satisfy your customers' needs.

You’re outgoing and enthusiastic nature, combined with a passion for delivering excellence in customer service, is the key to success in this role.

Experience with Envibe and being tech-savvy would be advantageous.

Ngā āhuatanga kei a mātou: What we offer

We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres such as Learn to Swim Instructor, Fitness Consultant opportunity is there!

You’ll have access to a range of fantastic Auckland Council benefits, including the option of a Zoo pass and a range of partnership discounts. And as a Leisure Centre employee, you will enjoy free use of the facilities.

We are committed in promoting a workplace that respects the contributions of everyone, regardless of their sexual orientation, gender identity, age, race, ethnicity, religion, disability, or background. Our goal is to pursue an inclusive environment where every individual is appreciated and empowered to express themselves at work. We welcome all applications, help us get 'More Aucklanders more active, more often'!"

As part of our organisation, please view a range of our: benefits

Tono Mai: Apply Now!

You can find the position description here *Official role title is Team Member

Pay rate: $28.95+ per hour

Applications close: Monday 6 April 2026 at 11:59 pm

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.

Auckland Council is committed to the protection and wellbeing of children.  This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment.  This position is also deemed a safety sensitive position and will require pre-employment drug testing. Appointment will be subject to a satisfactory police check.