Job Description

• Supervise call center agents and provide them with support to ensure high performance.
• Conduct performance reviews and provide constructive feedback.
• Handle escalated customer issues and complaints effectively.
• Monitor calls to ensure quality and compliance with standards.
• Develop and implement processes to improve efficiency.
• Prepare and deliver regular performance reports.
• Foster a positive and collaborative work environment.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree in any related field.
• Minimum of 4 years of experience in a call center environment, including at least 2yearsr in a Team lead role.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in call center software and Customer Relationship Management (CRM) systems.
• Positive mindset, adaptability, and a results-oriented approach.
  
  Working Conditions
• Total working hours: 9 hours per day — 8 working hours + 1-hour break.
• Shift times may vary based on business needs (rotational shifts).
• Two days off per week (rotational schedule).
• Work mode: Office-based
• Location: Sheikh Zayed
• Performance evaluation: based on sales targets, call quality, and attendance.

Benefits

• Competitive base salary + attractive commission structure.
• Professional development and career advancement opportunities.
• Supportive, energetic, and multicultural team environment.
• Social and medical insurance coverage.
• Learning & Development programs (L&D)