We Go Beyond for A Safer World
Te Tūranga - The Role
We have an opportunity for an experienced Customer Support Team Leader to join our Services group, leading a shift‑based team within Tait's Service Management Centre (SMC).
This role is critical to ensuring the operational excellence of customers' mission‑critical communications networks in a 24x7 environment. You will lead, coach, and support a team of Customer Support Analysts, ensuring high‑quality service delivery, effective incident management, and strong customer outcomes during your allocated shift.
Working closely with other Shift Team Leaders and the SMC Manager, you'll play a key role in maintaining service continuity, performance standards, and a positive, high‑performing team culture.
Key responsibilities include:
Ō pūkenga - About You
You are a natural leader who enjoys working in fast‑paced, technical environments and takes pride in developing people and delivering great service.
You will bring:
Experience supporting mission‑critical systems or working in a 24x7 operational environment is highly desirable.
Ngā painga - what's in it for you?
We are an employer that is committed to making a difference for families and communities and supporting people to build rewarding careers. We achieve this through employing people who connect with our Values (Commitment to listen. Courage to Act and Integrity to Deliver) that underpin our way of working together. We are committed to investing in our people, developing both individuals and teams to support a high-performance culture.
Ko wai mātou - About Us
For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.
Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.
Ko koe pea tēnei? - Sound like your kind of role?
If you are looking to take that next step in your career and are ready to work for a high performing organisation, alongside talented people who take pride in delivering great results, please submit your application with CV and cover Letter by Wednesday 13th May. We look forward to hearing from you.
Applications will be assessed as they are received, and your CV will be held unless you contact us to requesting this to be removed:
For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com
Our clients protect communities, power cities, move citizens, harness resources and save lives all over the world. We work with them to create, support and unify the critical communication solutions they depend on to do their jobs.
Digital wireless communication forms the central nervous system of everything we do. Around this resilient, robust core we design, develop, manufacture, test, deploy, support and manage innovative communication environments for organizations that have to put their total trust in the systems and people they work with.
We’ve worked hard to develop genuine insight into our clients’ worlds, and have pursued engineering, operational and services excellence for more than 40 years. This understanding, and our belief in championing open-standards technology, means we can give our clients the best possible choice and value to achieve the human outcomes they’re driven by.
We’re not simply aligned with our clients; we’re devoted to their cause.
Tait Communications’ sole dividend receiving shareholder is a charitable trust which shares the company’s operating profits across several donation and investment streams responsible for research and development, regional reinvestment and education. This rare model means clients can rely on Tait Communications to be an independent long-term player in the critical communications industry and to continue to play its role of ‘open-standards champion’.
