Alfa Laval Nordic is looking for a Customer Support Coordinator
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Who you are
You are best when it comes to creating superior customer experience with a strong focus on high quality and continuous improvement of processes. With your structured and systematic approach, you take complete ownership of your tasks where it is natural for you to be investigating, driving processes and do a continuous follow up. As a person you are open minded and patient which also reflects in the way you communicate.
About the job
As our new Coordinator your main purpose will be to help our customers with their questions and needs, after the order has been placed. We are a small team who cares about our customers and importantly for each other
Handling requests from Sales Colleagues and Customers for support for all aspects after placing the order.
Making sure that all urgent cases are handled immediately
Taking care of requests for changes and shipping instructions
Follow up on deliveries and Export Control where needed.
Act as the problem solver, the person that made things happen when it was needed.
What you know
You go above and beyond to help our customers – every day. You like that we have a mix of routine assignments and urgent issues that needs your attention. And then you are a true team-player who really believes in setting the high standard, you see the colleague who needs help and you provide it.
As part of a global organisation, speaking and writing English is a prerequisite for this position. We do need you to be fluent in Danish as well.
What´s in it for you
A challenging job in a global organization with many contacts and the possibility of further development of both professional and personal skills, where you have the opportunity to influence your job and future career. An informal working environment where you, together with your dedicated colleagues, help create positive and motivating atmosphere.
For more information, please contact
Pernille Freudendahl - Customer Support Manager - pernille.freudendahl@alfalaval.com
Reece Watmore - Talent Acquisition Partner - Reece.watmore@alfalaval.com
We look forward to hearing from you soon!
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
Please send your application no later than 4/9-26
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Pioneering positive impact!
Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world.
Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements.
Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide.
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