Join a global leader in the streaming and entertainment industry, supporting customers across Europe 🎬✨
As a Danish-speaking Customer Support Specialist, you’ll be part of a passionate international team, helping users with their subscriptions, payments, and technical issues — while adding value and creating amazing customer experiences 💬💡
Location: Warsaw, Poland (on-site)
Employment Type: Full-time
Industry: Customer Service / Streaming & Entertainment
Languages: Danish (C1) + English (B2)
Compensation: 💶 11,000 PLN gross/month + relocation package
🎯 Your Responsibilities
🎧 Provide top-quality customer support for a leading streaming platform
📞 Handle inquiries related to contracts, billing, and technical issues
💼 Assist both B2B and B2C clients as first and second-line support
📊 Conduct outbound calls for administrative tasks such as feedback collection or payment reminders
💬 Offer additional services and value to existing customers
💸 Engage in upselling opportunities with interested clients after resolving their main issue
🇩🇰 Fluent in Danish (C1) and proficient in English (B2)
💬 Excellent communication and problem-solving skills
👥 Service-minded, empathetic, and customer-focused
🖥️ Basic understanding of administrative and technical processes
🕓 Flexible to work 5 days/week in rotating shifts
(Mon–Fri: 8:00–20:00 | Weekends: 10:00–20:00)
💶 Attractive salary: 11,000 PLN gross/month
✈️ Relocation package: flight + 7 nights in a hotel
🏢 Work from a modern office in the heart of Warsaw
🎓 Comprehensive training to ensure your success
🚀 Career growth opportunities within an international company
🌍 Join a vibrant, multicultural team
🗣️ Access to language classes and development programs
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This company was established by Winston Imanuel a nomad that started traveling since 2004 after personal setback in his life. Travelling through Europe and Asia working different kind of jobs. Therefor he has gained insight about how the different social/business cultures thrive in setting up a successful working community.
He has been working in the recruitment industry since 2018 and due to Covid-19 lost his job and decided to start freelancing. In this way gaining employment and also helping others that has lost their job in regaining employment. With all his past professional experiences in knowing different industries has made him able to match the right candidates with the right employers.
