JustMarkets

Customer Support Specialist - Vietnamese Speaker

JustMarkets  •  Onsite  •  5 months ago
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Job Description

Responsibilities

  • Handle any incoming customer inquiry within the set time range via different communication channels: live chat and tickets system
  • Identify customers’ needs to achieve customer satisfaction
  • Manage standard inquiries in the ticket system and escalate the ones that require deeper investigation to the relevant department or specialist

Requirements

  • Proficiency speaking and writing in Vietnamese and English
  • Computer literacy
  • Able to identify ways of solving the problem and present the solution in a verbal and written manner
  • Strong interpersonal skills
  • High level of professionalism
  • Attention to detail and punctuality
  • Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards)
  • Stable internet connection

We offer

  • Working for a dynamically growing company
  • Trainee period
  • Opportunity to work remotely
  • 12 shifts of annual leave per year
  • 8 shifts of sick leave per year
  • Professional education budget
  • Language learning budget
  • Wellness budget (gym membership, sports gear and related expenses)
JustMarkets

About JustMarkets

JustMarkets is a top-notch online CFD trading brokerage that has over a decade of successful working experience with clients in 180+ countries.

Customer is JustMarkets' core value. We always listen carefully to every feedback we get to ensure that our services and developments help clients achieve their trading goals in the most efficient way. Our multilingual 24/7 customer support is always ready to help every JustMarkets user.

We are attentive to those who help us develop. To do this, we have created a Three-Level IB partner system that allows our affiliates to conduct profitable and transparent business activities with us.

JustMarkets is continuously developing and improving trading conditions, providing the lowest spreads, reducing commissions, and expanding the range of tools to trade Majors, Minors, Indices, Stocks, Metals, and Energies.

JustMarkets Copytrading service is an in-house development that allows users to automatically copy trades of successful traders whose riskiness is ranked using the Risk Score service.

We are all about Markets!

Industry
Finance & Insurance
Company Size
201-500 employees
Headquarters
Unknown
Year Founded
Unknown
Website
justmarkets.com
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