This is a remote position.

We are seeking a compassionate and highly professional Customer Support Specialist to join a growing telehealth organization. This role involves supporting patients and healthcare providers, ensuring a seamless and positive experience across all touchpoints.

Requirements

Key Responsibilities

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  Serve as the first point of contact for patients and providers via phone, email, and chat
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  Handle inquiries related to appointments, services, and platform usage
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  Resolve issues efficiently while maintaining a high level of empathy and professionalism
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  Coordinate with internal teams to ensure timely resolution of requests
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  Maintain accurate records of interactions and follow-ups
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  Uphold a strong standard of patient confidentiality and data privacy

Requirements

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  Fluency in English (spoken and written) is required
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  Previous experience in customer support, preferably in healthcare or telehealth
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  Strong communication and interpersonal skills
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  Ability to handle sensitive situations with empathy and professionalism
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  Excellent problem-solving and follow-through skills
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  Comfortable using digital tools, CRMs, and support platforms

Preferred Qualifications

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  Experience working with telehealth platforms or healthcare providers
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  Background in healthcare administration, nursing support, or similar fields
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  Multilingual is a plus