Jacobs Management Group, Inc.

Customer Support Specialist / Technical Support Specialist

Jacobs Management Group, Inc.  •  Chicago, IL (Onsite)  •  3 hours ago
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Job Description

Customer Support Specialist/Technical Support Specialist

Pathology and cytogenetics labs, from universities to pharma, depend on our client's systems. You'll install them, train the customers who use them, and get them running again when something breaks.

Why You Should Apply:

  • Two openings on a growing team, with people in place to train you
  • A relationship-building model where you support customers in their work
  • Salaried, with medical, dental, 401k and voluntary benefits
  • Book travel on your own card and keep the points
  • Hands-on hardware and software work, remote and onsite

What You'll Be Doing:

  • Installing systems at customer labs and training their teams
  • Troubleshooting, repairing, and maintaining hardware and software
  • Providing remote support
  • Traveling about 75% in the U.S.

About You:

  • Be able to do the job as described
  • Lab application knowledge (cytogenetics or pathology) and strong customer communication
  • A bachelor's in biology, biotech, biomedical engineering or life sciences, or equivalent experience. Lab technologists who build their own computers have done well here
  • Ability to work autonomously
  • Spanish is a plus

How To Apply

We'd love to see your resume, but we don't need it to have a conversation. Email Santi at sjames@jacobsmgt.com and tell me why you're interested. Or, if you do have a resume ready, apply here.

Jacobs Management Group, Inc.

About Jacobs Management Group, Inc.

Celebrating over 30 years in business, Jacobs Management Group, Inc. is one of the top boutique executive search firms with a specialty focus in the healthcare (pharmaceutical, medical device, biotechnology, diagnostics) and high-tech industries, nationally.

Looking to hire your next team member or seeking your next opportunity? Our full service recruiting team can help.

A Bit More About Us!

Having been in the industry for what seems like forever, we have built a database of over 300,000 candidates and we continually expand it every day. We have followed their careers building long-standing relationships because we know their interests and desired future steps, and present them with targeted opportunities. Building lasting trust-based relationships is the goal of our entire organization.

This pre-built network allows us to quickly connect our clients with exceptional industry talent. We leverage our wealth of Executive Recruiting experience to ensure you see only the highest caliber of talent specifically matched to your needs. Our team approach to each assignment helps us complete each engagement in a record time. We are known for introducing you to a small slate of targeted candidates. Oftentimes, our clients have trouble choosing just one candidate, and find a way to add another position because they see such highly skilled talent

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Philadelphia, Pennsylvania
Year Founded
1988
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