Syrve

Customer Support Specialist (L1)

Syrve  •  Remote  •  3 hours ago
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Job Description

Welcome to Syrve — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing.

Our Mission

At Syrve, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work.

Our Product

Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It's a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup.

We're presently expanding our multinational team and seeking a Customer Support Specialist.

Responsibilities

  • Registration of all client requests in the task management service
  • Ask customers targeted questions to quickly understand the root of the problem
  • Provide prompt and accurate feedback to clients
  • Properly escalate unresolved issues to appropriate internal teams
  • Providing advice to clients on using the software
  • Prioritize and manage several open issues at one time
  • Receiving and resolving requests via email
  • Acting as the first line of support for all external delivery integrations
  • Creating new instructions in the knowledge base
  • Maintain jovial relationships with clients

Requirements

  • Proficient in written and verbal communication in English and Russian
  • Basic computer and printer skills
  • Introduction to local and global computer networks
  • Hands-on experience with Windows/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Experienced in using CRM systems, clear understanding of the workflows
  • Familiarity with Iiko or Syrve platform is mandatoy

We offer

  • Work at a truly international company with a global footprint
  • Fully remote — work from anywhere
  • Comprehensive health insurance
  • 2-2 work schedule (2 days on, 2 days off)
Syrve

About Syrve

Syrve’s mission is to create remarkable, trusted tech that enables hospitality businesses to cut through the grind of everyday tasks and build a strong business advantage.

Syrve introduces modern solutions to long-standing challenges that are simpler, easier, and smarter than ever before, to give customers the tools they need to operate with confidence.

Syrve has a vision. We see a future where customers enjoy a truly incredible experience and can focus more on what they do best.

No matter where they are. Or how they operate. For this vision to become a reality, we need to break down silos, bringing front of house, back of house, and back-office operations together to achieve a common goal.

Focus on your business. We’ll drive your operation in powerful new ways. Our smart hospitality software gives you the edge.

Success built in

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Warwick, GB
Year Founded
Unknown
Website
syrve.com
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