Perform various functions which primarily involves inventory planning, forecasting, and ordering cylinder packages to ensure a smooth material flow to the end customer.
Order placement and management:
Generate transfer orders based on customer forecasts, current inventory levels, and established lead times
Work with cross-functional teams, taking the lead to ensure timely deliveries
Coordinate emergency situations with major accounts, Emergency Response Team and Matheson Safety
Provide weekly inventory reports for major accounts
Attend weekly Production Meetings
Adhere to all Quality System Policies and Procedures
Handle day to day and escalated customer inquiries and complaints with professionalism and efficiency
Ensure prompt resolution of customer issues to maintain a high level of customer satisfaction
Team collaboration:
Collaborate with other departments to address customer needs and concerns
Maintain comprehensive and accurate records of customer interactions
Track customer inquiries and complaints, maintaining records until resolution
Maintain all documentation requirements for Site ISO 9001:2015 certification
Keep work area clean and orderly, follows all company procedures and safety policies
Track customer inquiries and complaints maintaining records until resolution
Actively participate in Daily Toolbox Talk
Bachelor’s Degree in Business, Management or related field is preferred
5 plus years of experience in Customer Service or Inventory Management is required
Solid understanding of production operations, Quality System Procedures and SOP’s, and a good understanding of continuous improvement/LEAN methods.
Proficient with ERP (Enterprise Resource Planning) tools. Have advanced knowledge of MS Office Suite, including MS Excel.
Strong verbal and written communication skills
Planning/Scheduling experience preferred
Root Cause Analysis Techniques
5s Principles
Stationary Position/Seated - Constantly
Transport/Lifting - Frequently
Transport/Carrying- Frequently
Exerting Force/Pushing - Rarely
Exerting Force/Pulling - Rarely
Ascend/Descend - Rarely
Balancing - Rarely
Position Self/Stooping - Rarely
Position Self/Kneeling - Rarely
Position Self/Crouching - Rarely
Reaching - Occasionally
Handling - Occasionally
Grasping - Rarely
Feeling - Rarely
Communicate/Talking - Constantly
Communicate/Hearing - Constantly
Repetitive Motions - Constantly
Coordination - Constantly
Estimated Amount N/A
Pay Range $27.00 to $29.00 per hour
The Company is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability
Nippon Sanso Matheson produces and supplies industrial gases, specialty gases, and gas handling equipment in the United States and internationally. We offer semiconductor, medical, welding, atmospheric and bulk, and cylinder gases for customers using gas in their labs, plants, and processes. We also design and manufacture gas purification systems, generators, delivery systems, filters, purifiers, detection equipment, control valves, management accessories, gas cylinder enclosures, source manifolds, panels, and helium recovery solutions. In addition, Nippon Sanso Matheson provides support, engineering, and systems management services to analytical laboratories and semiconductor manufacturers worldwide.
