As a Customer Support Specialist, you are responsible for driving world class customer experience, answering our customers calls, Chats or email as assigned in a timely manner with outstanding emotionally intelligent support in the GCC markets. You are a brand champion, with incredible problem-solving skills and are not afraid of difficult questions, troubleshooting issues with the customer and providing as much information as possible to the Tech team to resolve it in record time.
You work efficiently, multitask and address customers with a positive & can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally & externally, especially with our lovely customers. You are the voice of the customer in Invygo and promote their feedback internally driving insights to the Product/Dev. teams to enhance their experience through product improvement.
You report to the Customer Support Team Leader and work in a multicultural environment with great possibility of growth & development.
What you will do
Requirements
At invygo, we are more than just a global leader in car subscriptions. We believe in the transformative power of mobility and the role it plays in people's lives, especially in the MENA region. Car ownership is not just a utility but an aspiration, a reflection of one's journey, an extension of oneself.
We recognize the challenges many face in owning a car, from financial barriers to simply the weight of the commitment. As societal dynamics evolve and conventional methods of car financing become increasingly restrictive, Invygo stands at the forefront, offering innovative mobility and financing solutions tailored to the needs and aspirations of today's generation.
For us, it's not about selling a service. It's about empowerment. It's about providing the tools for everyone to take charge of their mobility, ensuring that the journey to car ownership or long-term access is smooth, flexible, and devoid of traditional frustrations. Our mission is to empower you to go on your terms. We envision a world where mobility is frustration-free for everyone, everywhere, breaking down barriers and democratizing access.
We deeply understand our customers—the undaunted strivers who seek balance in life and value every moment. With invygo, they find a trustworthy partner that respects their journey, simplifies their path, and believes in their potential. We are committed to making every transaction with invygo a step towards a brighter, more mobile future.
Our Mission: Empowering you to go on your terms.
Our Purpose: To create flexible and financially inclusive paths to car ownership and mid/long-term car access via subscription models across MENA.
Our Vision: Frustration-free mobility for everyone, everywhere.
Our Promise: We aim to redefine and simplify the traditionally complicated journey of car ownership.
