Job Description

ECS is seeking a Customer Support Specialist (up to level IV) to join our team in Memphis, TN.

As a Customer Service Specialist, your primary focus will be delivering best-class customer support to USPS customers, researching and resolving in-depth disputes, issues and complaints, and providing inputs resolutions in the SalesForce system.

Note: This position requires a Public Trust background investigation. This entails an in-depth background check & either US Citizenship or Permanent Resident (Green Card) status.

Primary job responsibilities include:

• Researches in-depth and resolves disputes and inputs resolutions in the SalesForce system.
• Respond to customer issues via phone, and email
• Must build familiarity with a variety of the field's concepts, practices, and procedures
• Independently performs a variety of complicated tasks and acts as a subject matter expert on postage adjustments.
• High proficiency in computer skills and application software issue resolution practices.
• Strong interpersonal and professional oral and written communication skills.
• Ability to lead and direct the work of others.
• Other duties as assigned

This position requires the ability to work four days per week, onsite, at the USPS location in Memphis, TN.

Qualifications

• Requires an Associate’s degree (or 2 years of experience in lieu of a degree), and 6 years of relevant experience.
• High proficiency in MS Excel required.
• Familiarity with database concepts required.
• Experience in software problem analysis and resolution required.
• Ability to work independently with very limited supervision on complicated tasks required.
• Strong interpersonal and professional oral and written communication skills required.
• Ability to assist team members in methods of technical problem resolution.
• Ability to adapt to rapidly changing requirements.
• U.S. Citizen or Green Card holder and must be able to obtain Public Trust clearance.