Customer Support Specialist I
Function: Customer Experience
Reports to: Manager, Customer Support
Reviewed: 08.2026
The Customer Support Specialistprovides tier one support for our products with both customers and internal employees. This position involves troubleshooting product software and technical issues for existing customers, becoming a subject matter expert, and providing internal product support when needed.
Our current support hours are 8:00am – 8:00pm ET (potential on-call shift from 8:00pm-11:00pm ET). You must be available to work a shift that falls within those hours. The team will rotate on-call shifts.
Key Responsibilities:
Skills and Experience Needed:
Competencies:
Accountability
Decision Making
Adaptability
Business Acumen
Collaboration
Leading Change
Creating an Inclusive Environment
Planning & Organizing
Customer Focus
Dealing with Ambiguity
About the Company:
Boards set the standard for what organizations can achieve. At OnBoard, our board management software helps boards function at a higher level so every organization can make a bigger difference in the world.
Launched in 2011, today, OnBoard serves as the board intelligence platform for more than 5,000 organizations and their 12,000 boards and committees in 60 countries worldwide. With customers in higher education, nonprofit, healthcare systems, government, and enterprise business, OnBoard is the leading board management provider.
OnBoard has grown from a class project at Purdue University in West Lafayette, Indiana in 2003 into the world’s leading board management software platform today. Backed by JMI Equity and the acquisitions of eScribe and Govenda, OnBoard is positioned to become the industry leader in Board Management and Meeting Solutions for private and public sector entities.
Benefits and Perks:
Diversity Statement - Culture of Togetherness:
At OnBoard, our mission is to encourage and celebrate a culture of togetherness. We acknowledge that uniqueness is powerful, and we welcome, foster, and appreciate all. Diversity, Equity, and Inclusiveness fuel the Pathfinder atmosphere and all our efforts. Our power is in our people and we Pledge 1% to give back to our communities and across the globe.
OnBoard is an equal opportunity employer and committed to a diverse and inclusive working environment. We do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Interview Transparency & Technology Disclosure
We use video/audio recordings and artificial intelligence (AI) tools during our interview process to transcribe responses, evaluate skills, and streamline evaluations. Your data is processed securely and handled in line with our Privacy Policy and local data protection laws

At OnBoard, we believe board meetings should be simple, effective, and secure. That’s why we're dedicated to delivering innovative governance solutions for boards, directors, and the organizations they serve. Launched in 2011, today, OnBoard serves as the board portal of choice platform for more than 6,000 organizations and their 100,000 users committees in 60 countries worldwide. With customers in financial services, higher education, professional associations, non-profit, health care, government, and public and private corporations, OnBoard is the leading choice for board management solutions.
We're on a mission to deliver simple and secure board governance solutions that make boards and board work more effective. Are you? Join the team by applying for a role today at: https://www.onboardmeetings.com/about-us/careers
With headquarters in Indianapolis, Ind., and a globally distributed workforce, OnBoard helps boards worldwide with teams in Toronto, London, Belfast, and Sydney.