Customer Support Specialist German/French
You will be joining a dynamic team of 20 colleagues. Your team is passionate for performance and delivering state of the art Service to our internal customers all over the globe. The great thing about your department is that you will get a lot of freedom in your job and you will work in a fun team. It’s a very diverse team in both age and nationalities and we have an informal culture. Additionally, you have a lot of contact with your colleagues in different departments, while you are coordinating our efforts to provide great service. You will love working in our open office space because it makes the collaboration with your colleagues even better. If you feel like having a chat, simply step into one of the coffee corners. If you need to focus, there are one-person offices to do so. In our meeting rooms, you even get to write on the walls.
TASKS AND RESPONSIBILITIES
Responsibilities and goals you’ll own:
• Increase customer satisfaction and build loyalty through maintaining positive relations with our customers and maintain excellent levels of service via all contacts made whether written or verbal. The frequency of contacts with these customers will be determined by the size of the customer and the number of orders placed during a month. You, as the first point of contact, are expected to deliver exceptional customer service at all times to ensure a high level of customer satisfaction.
• Support the Order-to-Cash and reverse logistics process on a customer level by executing order intake through various ordering channels, order entry in SAP, confirmation and coordination with credit management, supply chain and logistics. Ensure timely and accurate processing of customer orders, including invoicing and returns management.
• Handling customer complaints, both internal and external, via the defined complaint processes.
To achieve your goals, you will also:
• Work closely together with other global and local functions within logistics, supply chain, master data, regulatory and legal departments to organize and execute orders.
• Support Field Service Engineers
• Support the Sales department (Key Account Managers, Country head, etc.)
Are you in for a new challenge in an innovative, digital environment? Would you like to work for a department that is very ambitious and wants to become the solution provider in Radiology?
Our business unit Radiology is part of our Pharmaceuticals division. At Bayer, we understand the importance of accurate diagnosis. By providing products and tools that help enhance medical images and increase diagnostic confidence, we make a strong impact on the field of Radiology. Let’s join our forces!
WHO YOU ARE
• You have at minimum a Bachelor Degree in a business-related subject or comparable business experience
• Native or near native proficiency in German
• Good knowledge of English and French
• Customer focused and service-minded with outstanding communication skills
• Flexible and able to work under pressure
• Organized and excellent in multitasking
• Capable of working in a team as independently
• Basic knowledge of marketing, sales and the medical environment adds value
• Good practice in MS office; SAP application experience is preferred
WHAT WE OFFER
INTERESTED IN THIS VACANCY?
Reach out to us by sending us your cv and motivation letter and clicking the ‘Apply’ button! In case of any questions, you can contact Nienke Klaar (Nienke.klaar.ext@bayer.com) What can you expect? The selection process consists of a personality questionnaire, a first interview with the recruiter and hiring manager and additional interview(s) to be determined
Do you want to know more about what our people do at Bayer? Check our social wall via www.career.bayer.be/en/sociall-wall/ and follow us via #TeamBayerBenelux!
#LI-BNL
We do not accept any unsolicited applications and agencies.
This vacancy is open to both internal and external candidates, internal candidates will be given priority in the recruitment process.
Division:
Pharmaceuticals
Location:
Maastricht
Functional area:
Supply Chain Management
Position Level:
7
Contract:
Regulier
Worktime:
Fulltime
Bayer is a global enterprise with core competencies in the life science fields of healthcare and nutrition. We design our products and services to serve the most essential human needs of health and nutrition. At the same time, we strive to address some of the world’s biggest challenges presented by a growing and aging global population.
At Bayer, we’re committed to driving sustainable development and generate a positive impact with our businesses.
Through the power of science, we’re pioneering new possibilities that advance life for all of us. That means reimagining how we care for ourselves and one another by empowering everyday health, improving approaches to patient care, and finding better ways to nourish our communities around the world.
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