Job Description

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Guide customers in selecting the right product based on their needs and budget.
• Provide clear, accurate information about product features and specifications.
• Keep customers informed on the progress of their orders and deliveries.
• Assist with after-sales support, including warranty requests and issue resolution.
• Collaborate with internal teams to ensure seamless customer experiences.
• Suggest improvements to processes and contribute to team best practices.
• Support the creation and updating of training and knowledge resources.

Qualifications

• Native or fluent German, with strong written and verbal communication skills.
• Good command of English (minimum B2 level).
• Previous experience in customer support or a related field is an advantage.
• Strong communication, problem-solving, and interpersonal skills.
• Proactive, adaptable, and comfortable in a dynamic work environment.
• Interest in sustainability, technology, or mobility is a plus.

What We Offer

• Opportunity to work in an international environment with a motivated team.
• Room for professional development and personal growth.
• A workplace that values innovation, responsibility, and excellent customer service.
• Competitive benefits package including meal allowance, performance bonuses, and other perks.
• Standard working hours: Mon-Fri 9:00 17:30.