Job Description

Our CTO started here four years ago as a Support Specialist. That says a lot about how we view this team.

At Dyflexis, we help millions of employees worldwide with our workforce management software. From the bakery around the corner to international hotel and retail chains. The software is powerful, customer questions are diverse, and no two days are the same. You'll get to know the product inside out and contribute to something that's growing rapidly in more than 20 other countries.

How do we do it? We work in a fast-paced environment with short communication lines. There are no unnecessary meetings and no politics.
Our Focus? Ownership, clear communication, and getting things done together. We move quickly, learn by doing, and continuously improve how we support our customers. We actively use AI to make support smarter, from our knowledge base and chatbot to our internal tools. If you enjoy working in a hands-on SaaS support environment that is constantly improving, you will fit right in.

Your responsibilities

You'll be the first point of contact for our German-speaking customers, handling questions via phone and tickets. You'll answer questions about our software, solve problems, and help customers move forward. Sometimes it's fixed in two minutes. Sometimes it takes a bit more investigation.

Our customers are diverse: from small businesses just getting started with Dyflexis to large hotel groups and retail chains that rely on our platform every day. You'll adapt your communication style, switch quickly between topics, and stay organized even when things get busy.

This is what you do

• Supporting German-speaking customers via phone and tickets with clear, friendly communication

• Handling Dutch-speaking tickets when needed to ensure customers receive timely support

• Analyzing and solving problems, even when customers struggle to explain exactly what's wrong

• Gathering customer feedback and sharing insights with the Support and Product teams

• Contributing to our knowledge base and helping improve how we use AI within our support processes

This is what you need

• Fluent German (C2) and strong English (C1) communication skills, both written and spoken

• Dutch speaking and writing skills (B2) and the willingness to further develop your Dutch

• +1 year of support experience, preferably in a tech, SaaS, or B2B environment

• Experience in hospitality and ready to make the switch to software? We'd love to hear from you too!

Beyond that

• You're analytical. You understand systems, look for the root cause of a problem, and don't stop until you've found it

• You're curious. About customers, products, technology, and how things can be improved

• You're calm and reliable. Even when things get busy or a customer is frustrated

• You take ownership. You don't wait around; you take action

This is what you get

• Salary between €2.500 and €3.500 gross per month on a 40 hour week (based on expereince)

• 25 vacation days plus your birthday off in exchange for cake!

• A solid pension plan and personal learning budget

• The option to buy or sell vacation days

• Travel allowance

• Free membership at ARJ Boxing Gym

• Chair massages every Friday

• A daily lunch prepared by our in-house chef

• An office in The Hague complete with a pool table, slide, and DJ booth

• The best parties, team outings, and weekend trips (Ibiza, ski trips, bingo nights and more)

Ready to join us?
No cover letter needed. Just answer a few questions and we’ll take it from there. Questions? Email or call our recruiter Simona at simona.heinemann@dyflexis.com or +31 6 82 60 73 03.