Job Description

MagicHire is hiring a Customer Support specialist (German and English speaking) on behalf of an outsourcing company that partners with a large international logistics organisation.

The end client is part of a global parcel delivery network operating in more than 50 countries and handling millions of parcel deliveries worldwide every day.

Your main responsibilities:

• Identification and analysis of customer requests to provide fast and effective solutions (communication on-call and in written form)
• Support with the configuration and maintenance of DPD Customer tools
• Diagnosis and support in repairment of hardware and software issues
• Clear and understandable explanation of technical solutions for non-technical customers
• Documentation of customer enquiries and the solutions provided
• Contribution to the continuous improvement of support processes by sharing customer feedback and suggestions

We expect you to have:

• Excellent communication skills in German and English both written and verbal (B2+)
• Solution-orientated, Communicative, Dynamic & professional way of working

Nice to have

• Expertise in the field of process automation, web service interfaces, Network, LAN, W-LAN, Computer and printer skills
• Experience in technical support.
• Experience with Logistics software.
• Experience in customer support.

Interview stages

1. Application review and AI video screening
2. Call with the recruiter
3. Technical interview

What the client offers

• Opportunity to work with a large international enterprise client
• Possibility of military reservation in accordance with Ukrainian legislation
• Modern office in Lviv (hybrid format: 3 days per week in the office)
• Paid vacation, sick leave, and public holidays
• Company-provided work equipment (laptop, etc.)

Recruiter Natali Andreikiv