We have revolutionized allergy diagnostics and have been operating successfully in more than 90 countries for over 10 years with our diagnostic products and patented technologies. Our products help clarifying allergies in a single step – for humans and animals alike. Allergies are diagnosed in a highly specific manner so that patients receive help by their specialist in no time. We increase quality of life, enable personalized treatment, advance research and relieve our health system.
We offer:
A permanent full-time position (part-time also possible), flexible working hours
Annual pass for Vienna's public transport and Sodexo vouchers
Collaboration with people who care about human and veterinary patients alike
An environment where you feel empowered to ask questions, make requests and offer ideas
An atmosphere of sustainability, equity, diversity, inclusion, and mutual respect
We need you to:
Act as the first point of contact for customer inquiries via email, phone, chat, and ticketing systems.
Diagnose and resolve basic software, hardware, and network issues.
Manage and document cases in our CRM, ensuring SLAs are met and contributing to support KPIs.
Keep our knowledge base fresh (FAQs, troubleshooting guides, templates) so everyone gets faster, better answers.
Be the “voice of the customer” by identifying recurring issues, suggesting usability improvements, and advocating for feature enhancements.
Coordinate with second-level experts for advanced troubleshooting and follow-up.
Participate in functional testing of new software releases and provide clear, structured feedback.
Be the friendly and reliable tech problem-solver for our partners worldwide by troubleshooting real issues, documenting solutions, and sharing insights that improve our products and user experience. Your profile:
Technical/scientific education or equivalent hands-on experience, with a strong interest in IT and troubleshooting.
Curiosity about technology and a structured approach to problem-solving (you enjoy figuring things out).
Background in technical support, customer service, training support, or similar customer-facing roles.
Comfort working with Windows, Microsoft 365, basic networking, and remote support tools.
Strong problem-solving skills and a structured working style.
Ability to explain technical steps in simple, user-friendly language.
Proficiency in English and Italian; additional languages (e.g. German) are a plus.
Nice to have: Exposure to medical devices, laboratory workflows, or healthcare IT.
For the cooperation in our team, we offer a payment in line with collective agreement (“Handwerk und Gewerbe”) based on a full-time position. Your actual salary depends on your previous experience and qualifications. Ready to become part of the MADx team? Apply now!
Since the foundation of MADx in 2016, we produce reliable allergy and food intolerance tests for diagnostic clinics, laboratories, doctors' practices and hospitals.
In the beginning there was a vision to improve and modernise immunodiagnostics. Scientists - like our founders, Dr. Christian Harwanegg and Dr. Christian Sascha Dennstedt - always strive for disruptive innovation. So after more than a decade with leading companies in the field Dr. Christian Harwanegg decided to start his own enterprise in 2016. The goal was clear: The newly founded company MADx (Macro Array Diagnostics) should create an allergy test that is supposed to be better, more efficient and easier to use than the ones of the competition. In addition, we wanted to offer the entire value chain from test material to evaluation and interpretation of results, all under one roof.
A mammoth project? Without question, but worth the effort: for sure. Over the past years, we have launched two generations of the ALEX (Allergy Xplorer), which now tests for around 300 different allergens - in a single, non-invasive step. Our panel covers nearly 100% of the world's relevant allergens. We have developed proprietary hardware and software solutions that define new standards. We are constantly innovating and expanding our portfolio, as most recently with the FOX (Food Xplorer), a solution for the detection of IgG-mediated food intolerances.
