Job Description

Join Team CARFAX as a Customer Support Specialist - CARFAX for Police
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2026! At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Centreville, VA office subject to change with future business needs.
What you'll be doing

• Manage customer service queue
• Document activities performed on customers’ accounts using CARFAX’s Customer Relationship Management (CRM) application
• Consistently check and reply to customer email inquires
• Solicit customer feedback

What we're looking for

• 2 years hands on experience in a call center environment or related work experience
• Relationship management experience
• Experience with Salesforce
• Excellent written and verbal communication
• Solution oriented attitude
• Time management skills

What’s in it for you

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

Don’t just take our word for it

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 10 X Washington Post Top Workplace
• 3X St. Louis Post-Dispatch Best Places to Work