Job Description

Pay: $19.00 - $21.00 per hour

Job Title: Customer Support Specialist

Reports To: Assistant Portfolio Manager

Position Overview: We are seeking a highly motivated, results-driven Customer Support Specialist to join our team. This role is perfect for someone who thrives on thinking creatively, finding solutions, and closing the lease! You’ll have the opportunity to drive occupancy and revenue at our Bellingham Regional Office. If you are energized by meeting goals, building relationships, and using your creativity to stand out in a competitive market, we want to hear from you.

Key Responsibilities

• Generate interest in available units by creatively showcasing community features and benefits.
• Greet, qualify, and tour prospective residents.
• Confidently present value propositions to prospects and close the lease.
• Manage the entire leasing process, including applications, screenings, and lease signings.
• Partner with property management team members to ensure great curb appeal and resident experience.
• Work with leadership team to develop and implement innovative leasing and marketing strategies.
• Assist with advertising campaigns, online listings, and social media outreach to drive traffic.
• Monitor market trends and competitor activity, bringing forward fresh ideas to maintain a competitive edge.
• Provide interdepartmental coverage as needed and consistent service.

Qualifications

• 1–2 years of leasing or sales experience preferred.
• Proven ability to meet and exceed leasing or sales goals.
• Strong sales and closing skills, with a track record of high performance.
• Excellent communication, interpersonal, and problem-solving abilities.
• Creative thinker who can adapt strategies to connect with a wide range of prospects.
• High school diploma or equivalent required; college coursework in business, real estate, correlated field preferred.

Key Competencies:

• Highly motivated and goal-oriented.
• Creative and adaptable in approach.
• Strong closer with the drive to succeed.
• Professional, organized, and detail-oriented.
• Persistent and willing to chase down leads.

Compensation: $19-$21/hour, plus bonus potential for meeting leasing goals.