At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care.
We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you!
You'll play a key role in helping Tandem Health transform healthcare through technology. As the first point of contact for our Swedish customers, you'll make sure they feel supported, confident, and empowered to get the most out of Tandem - helping them overcome challenges quickly so they can focus on what matters most.
You'll own first-line support through Intercom, tackling everything from everyday questions to technical troubleshooting. You'll spot recurring issues, identify opportunities to improve the customer experience, and work closely with our Technical and Medical Operations teams to resolve more complex challenges.
Your insights will help us continuously improve both our product and the way we support our customers.
This is a hands-on role for someone who loves solving problems and making a real difference. You're naturally curious, tech-savvy, and resourceful, with the initiative to figure things out and the judgement to know when to bring others in.
Experience working with Intercom in a technical customer support, SaaS support, IT helpdesk, or another technology-focused customer-facing role is a plus!
We believe the best ideas happen when we’re together. This role is based in our vibrant HQ on Kungsgatan in the heart of Stockholm where you will work primarily from our office to collaborate, connect, and build our culture.
We review our benefits packages on a regular basis and might modify our benefits from time to time.
At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started.
Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together.
Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection.
We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change.
Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.
Tandem Telehealth is a virtual mental health organization that provides therapy and medication management services to patients in Virginia. We take a proactive approach to patient care by fostering strong relationships with primary care, urgent care, and various medical providers. Through our well-established referral network, we create a seamless transition for patients from their primary healthcare providers to our mental health services. One of the hallmarks of Tandem Telehealth's collaboration with referral sources is our commitment to reporting patient progress and medication changes directly to the referring provider's EMR. This allows referring providers to have real-time insights into their patients' mental health journeys and improves patient outcomes.
Join us on our journey to reimagine mental health care - where technology, compassion, and collaboration intersect to create a healthier and happier community.
