Jade Global

Customer Support Specialist

Jade Global  •  Pune, IN (Onsite)  •  2 hours ago
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Job Description

Customer Support Specialist1

Job Description: Customer Support Engineer (JavaScript Knowledge is mandatory)

ERP / Functional Knowledge

  • Understanding of ERP concepts such as AP and SO
  • Ability to understand customer business processes and translate them into system requirements.
  • Basic understanding of SQL/database concepts would be a plus

Customer Support

  • Handle customer-reported issues from initial investigation through resolution.
  • Analyze support tickets, reproduce issues, identify root causes, and provide workarounds or solutions.
  • Communicate clearly with customers regarding issue status, findings, and expected resolution.
  • Integrate front-end applications with RESTful APIs and backend services.
  • Write clean, maintainable, and well-documented code following best practices.
  • 2–4 years of professional experience in JavaScript development & Support.
  • Experience working with REST APIs and JSON.
  • Basic understanding of AI/ML concepts and modern AI technologies such as Large Language Models (LLMs)
  • Strong analytical, debugging, and problem-solving skills.
  • Good communication and collaboration skills.
Jade Global

About Jade Global

Jade Global is a premier consulting, integration, and managed services partner helping enterprises modernize, innovate, and scale. Founded in 2003, we bring over two decades of engineering excellence, with 2,000+ professionals and 11 global offices, and have served 500+ clients across North America, Europe, and APAC. We are a Great Place to Work–certified organization and have been recognized by Inc. 5000 as a high-growth company for 13 years in a row.

Known for Delivering Innovation and driving impact, we offer holistic cloud transformation, ERP and CRM modernization, data and analytics, integration, AI-powered automation, and AI-led managed services. Jade offers the perfect blend of agile client-centricity along with a rich ISV partner ecosystem, including Oracle, Salesforce, SAP, ServiceNow, Workday, Snowflake, Boomi, and many others.

With our AI-first approach, powered by 220+ enterprise-ready AI Agents and industry accelerators, we drive data readiness, autonomous workflows, intelligent operations, and faster transformation outcomes. The result is lower costs, greater efficiency, and measurable business value for enterprises. We enable organizations across high-tech, healthcare, life sciences, manufacturing, financial services, and retail to achieve resilient, future-ready operations.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
San Jose, California
Year Founded
2003
Website
jadeglobal.com
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