Job Description

Customer Support Specialist

Department: Global Customer Support

Employment Type: Full Time

Location: Nepal

Key Responsibilities

• Handle multiple live chat conversations simultaneously with customers.
• Respond to customer inquiries in a timely, accurate, and professional manner.
• Maintain a professional and courteous demeanor during all customer interactions to ensure high-quality service and customer satisfaction.
• Resolve customer issues effectively and escalate complex cases to higher-level support when required.
  Accurately document customer interactions and update customer records in the CRM system.
• Follow up on unresolved cases to ensure satisfactory resolution.
• Collaborate with team members and other departments to deliver consistent and high-quality customer support.
  Exceed customer expectations by providing accurate information and an exceptional service experience.
  
  

Skills, Knowledge and Expertise

• Strong digital literacy.
• Excellent data entry and writing skills.
  Good knowledge of Google products (Google Sheets, Google Docs).
• Product knowledge or willingness to learn E-hailing services, products & services, travel, and courier solutions.
• Strong verbal and written communication skills.
• Fluency in Nepali and English (both spoken and written).
• Fast and accurate typing skills (minimum 100 words per minute).
• Experience with Customer Support CRM tools such as Salesforce, Zendesk, or Zoho

Job Benefits

• Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
• Develop your professional skills with access to mentoring, career consulting, and learning programs.
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
• Work alongside people who take initiative, speak openly, and challenge themselves to grow.
• Improve your language skills through co-financed courses and internal speaking clubs.
• Final benefits may vary depending on the location