Job Description

This role is for one of the Weekday's clients

Salary range: Rs 400000 - Rs 600000 (ie INR 4 - 6 LPA)

Location: Remote / Work From Home

Employment Type: Full-Time

Working Days: 6 Days a Week (Rotational Week Off)

Shift: Night Shift (Rotational)

About the Role

We are looking for a Customer Support Specialist to join our growing team. The ideal candidate will be responsible for handling customer queries, resolving concerns, and ensuring a seamless customer experience through effective communication and problem-solving skills.

Requirements

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Resolve customer complaints and provide appropriate solutions within defined timelines.
• Maintain accurate records of customer interactions and follow-up actions.
• Coordinate with internal teams to address customer concerns and ensure timely resolution.
• Deliver a high level of customer satisfaction through professional and empathetic communication.
• Meet quality and productivity benchmarks set by the organization.

Requirements

• Graduate in any discipline.
• Excellent verbal and written communication skills in English.
• Strong customer service orientation and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Basic computer proficiency and familiarity with CRM tools is an added advantage.
• Willingness to work in night shifts and rotational week-offs.

Preferred Skills

• Strong interpersonal skills.
• Ability to multitask and prioritize effectively.
• Positive attitude and willingness to learn.

Must-have skills

Resolving concerns and ensuring a seamless customer experience through effective communication and problem-solving skills. Key Responsibilities Respond to customer inquiries via phone

Good-to-have skills

Customer Support, Customer Experience