Job Description

Deine Aufgaben

• First point of contact for all national and international customer inquiries
• Training and onboarding of private customers in the use of our products
• Supporting customers in carrying out battery tests
• Working with the AVILOO testing platform
• Actively contributing to the design and optimization of efficient customer support processes
• Customer support and collaboration on international projects
• Contributing ideas and playing a key role in the company’s success
• A high level of creative freedom in a company that aims to multiply its revenue over the coming years
• A workplace with a true start-up mentality, flat hierarchies, and fast decision-making
• Use of state-of-the-art tools and artificial intelligence to drive continuous optimization

Dein Profil

• Interest in electric vehicles
• Enjoyment of communicating with customers
• Commercial or technical secondary education (A-levels); basic technical understanding is an advantage
• Very good written and spoken English (a second foreign language is a plus)
• A calm, professional, and friendly manner
• Enjoy working in a team with a wide range of tasks
• Confident communication skills and a solution-oriented mindset
• Curiosity and interest in new topics
• Enthusiasm for using AI – you leverage technology to work faster, more accurately, and more efficiently
• An independent, precise, and pragmatic working style
• A preference for working together with colleagues in an office rather than alone at home

Warum wir?

• An exciting role in B2B and B2C customer support
• The opportunity to become part of a top-performing team
• A front-line role in direct customer support
• A secure position at a fast-growing Austrian global market leader
• A friendly, family-like working atmosphere
• A key role in the global expansion of a successful Austrian company
• Direct influence on the company’s ongoing development
• A reliable work-life balance – personally guaranteed by the CEO
• A performance- and team-oriented work environment where success is celebrated together