Reframe is the #1 app to help people cut back or quit drinking by combining neuroscience, psychology, and real human support. We’re on a mission to help millions transform their relationship with alcohol and live more empowered, connected, and fulfilling lives.
At Reframe, we believe recovery and transformation look different for everyone and so does great support. That’s where you come in.
We’re looking for a Customer Support Specialist who doesn’t just answer tickets , you solve problems, bring empathy, and make someone’s day better with every interaction. This role is perfect for someone who loves their job, thrives on helping others, and feels energized by the small wins that create big impact.
As a core member of our support team, you’ll be on the frontlines of the Reframe experience : answering user questions, troubleshooting app issues, and ensuring every Reframer feels heard and supported. You’ll also work cross-functionally with product, engineering, and coaching teams to continuously improve our platform and user experience.
This is a full-time, in-office role based in Atlanta, GA.
The #1 App to help people reduce their alcohol intake or quit drinking.
Reframe is a neuroscience habit change program focused on helping people change the way alcohol shows up in their lives, whether that's through cutting back or complete abstinence from alcohol.
We believe there's no one right way to drink less; the path to changing our relationship with alcohol is an incredibly individual process, as unique as each of us are. We simply provide you with all of the information you need to make informed decisions about alcohol consumption and navigate a life with or without booze that feels really, really good.
Through our partners at Emory and Harvard University’s, and our Reframe clinical team, and the input of hundreds of industry experts, we've developed the most effective alcohol reduction program out there. We do science, not stigma. Research, not rules. And we do it all for you, so you can thrive.
