Double Good is a leading fundraising app and best-in-class technology company redefining how youth organizations raise funds for the causes they care about. Teams run short, high-impact fundraisers by selling delicious popcorn through personalized Pop-Up Stores, keeping 50% of every sale. Thousands of schools and teams nationwide use Double Good to raise meaningful funds quickly and easily.
Guided by our mission to create joy, Double Good also supports the Double Good Kids Foundation, a 501(c)(3) organization that exists to spark joy for children with special needs and the people who care for them through inclusive experiences and spaces that foster play, connection, and possibility.
Double Good has been recognized on the Inc. 5000 list 18 times and ranked No. 13 on Crain’s Chicago Business Fast 50 list in 2025, and it continues to grow while staying focused on impact.
In recent years, Double Good has seen 40% year over year growth, and we’re excited about our future! We’re excited about the possibility of you joining our mission. We are looking for a Customer Support Solutions Specialist to join our growing team.
Location - this role will be based at our Elmhurst location
The Customer Support Solutions Specialist role is designed to balance frontline customer support excellence with improving specialized functions. This role maintains direct responsibility for ticket resolution while simultaneously coordinating cross-functional needs, identifying solutions, and executing improvements that remove friction for customers and internal teams
The goal of this role is to improve time-to-resolution for internal initiatives, increase operational efficiency, and close gaps in customer support processes. Individuals in this role are expected to identify inefficiencies, assist the Supervisor in designing scalable solutions, and help drive adoption of new processes with cross-functional stakeholders.
Scope and Range
This role operates as both an individual contributor within the ticketing queue and a subject-matter expert for a defined specialization(s). Time allocation will be dependent on seasonality, and intentionally allocated between ticket handling and project work, with expectations flexing based on business needs.
Each agent will:
Measures of Success
Success in this role will be measured across both support execution and process impact, including but not limited to:
Support Performance
Process and Specialization Impact
Each agent will own primary specializations, such as (but not limited to):
Within their specialization, agents will:
Continuous Improvement & Customer Advocacy
Collaboration & Communication
Specific Areas of Responsibility & Ownership
Nice to have and/or you’ll learn:
Equal Pay Disclosure(s):
We’re on a mission to create more joy in people’s lives, and that includes our internal employees. We create a place people love to be a part of, where people can discover and practice their unique skill sets, a place where they can contribute and do their best work. We do this by offering our employees a competitive compensation & benefits plan.
Base Pay range for this position:
The final discretionary compensation that will be offered for this role depends on a variety of factors, including job-related knowledge, skills, experience, and market location.
Work Authorization Requirement:
This position requires current authorization to work in the United States. We do not provide visa sponsorship, including support for F-1 Optional Practical Training (OPT), STEM OPT extensions, or other temporary work authorization programs.
Benefits:
Double Good is an Equal Opportunity and Affirmative Action employer, working in compliance with both federal and state laws. We are committed to the concept of Equal Employment opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. The EEO is the law and is available here Right to Work Statement (English and Spanish).
This employer participates in E‑Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization.
At Double Good, we’re all about raising joy. Our easy-to-use app makes fundraising 100% virtual and contactless for sellers and buyers, allowing coaches and instructors to do more of what they love.
Fifty percent of sales are returned to the event organizers, enabling them to achieve their goals faster with less effort. These funds are transformed into uniforms, instruments, cleats, calculators, travel opportunities, brand-new experiences and boundless joy.
Our handcrafted, small batch popcorn is made to order, comes in more than a dozen caramelicious, butterblissful, cheese-tastic flavors, and has helped teams and kids’ groups raise more than $200 million to fund their goals, fuel their passions and make dreams come true.
Our social initiatives are a reflection of our values. While Double Good is fulfilling dreams, the Double Good Kids Foundation is committed to leveling the playing field for children with special needs. We created and host Double Good Days: daylong events designed to provide hands-on, sensory activities in sports, art and music for the kids and their families.
We welcome prospective employees and partners who hunger to be part of something bigger, something that empowers kids of all abilities to do more of what they love. Let’s raise some joy together.
