We exist to unleash the power of the self-employed - helping solopreneurs and micro-businesses thrive by doing what they're passionate about and removing the complexity of building lasting, successful businesses.
Jimdo started in 2007 when three school friends built a website builder in a Northern German farmhouse to help everyone build a presence online. Today, we're a profitable, remote-first company with 220+ people from 50+ nationalities working across 15+ countries. We've helped build over 36 million websites to get online across the world.
We're more than just a website builder. We're an AI-powered platform that helps self-employed people actually run and build successful businesses — from getting found online, winning customers and running their business with a peace of mind by knowing exactly what to do next to move forward.
At the heart of Jimdo is a strong belief in personalized, data-driven guidance. Our platform combines design, business tools, and an AI-powered core that turns real customer data into clear insights and next steps helping our customers focus on what moves their business forward.
This role starts with a strong foundation in day-to-day customer support. You will begin by handling regular customer inquiries to build deep knowledge of our products, customer journeys, tools, and internal workflows. This phase is essential for understanding real customer needs, common friction points, and how our systems work end to end.
As you gain confidence and context, the role evolves into a highly specialized CSS Fiduciary Agent position. You will take ownership of our most complex and sensitive customer cases, including billing, payments, contracts, disputes, and exceptional commercial situations. Acting with fiduciary responsibility, you’ll make thoughtful, fair, and compliant decisions that balance the customer’s best interest with long-term company sustainability.
Beyond resolving individual cases, you will look for root causes behind recurring issues, proactively guide customers toward better outcomes, and feed insights back into product and process improvements. Your work directly strengthens customer trust, improves retention, and reduces future customer friction by ensuring issues are solved correctly and responsibly at their root.
Inspiring Mission: At our core, we are driven by a meaningful mission - to empower solopreneurs and small businesses to succeed and to contribute to the sustainability and vibrancy of the communities they serve.
Flexibility and Trust: Our work environment thrives on flexibility and trust. We offer fully remote work set-up with opportunities for in-person collaboration. You can manage your working hours flexibly because we prioritize the results you deliver over the number of hours you put in.
An International Diverse Team: Our team is a mosaic of over 248 individuals hailing from 50+ different countries and working across 15+ diverse locations. We take pride in our openness and inclusivity.
Continuous Growth and Career Development: We invest in your growth with company-wide access to LinkedIn Learning and curated learning paths. From day one, you have the chance to contribute your ideas and create a meaningful impact. Our flat hierarchies and swift decision-making processes provide an open platform for your career progression.
Jimdo is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. Our diverse team values and celebrates the uniqueness of each individual. We embrace differences and believe that they enrich our organization, making us stronger and more innovative. Join us, and let's continue to create a workplace where everyone can thrive, regardless of background or identity.
By sending your application, you declare that you read and understand the Jimdo Applicant Privacy Policy
Jimdo’s mission is to unleash the power of self-employed small business owners, the backbone of the global economy, and help them thrive. We offer products and services to help founders start, grow, and manage their businesses.
Jimdo was founded by three school friends in 2007 in a farmhouse in Northern Germany. Today, we’re a growing profitable business with a team of 250+ people from 50 nationalities based in over 15 countries. We have a physical location in Hamburg, Germany, where teams come together for in-person collaboration.
Jimdo started as a website builder, and has helped businesses create over 32 million websites. Over the years, our portfolio evolved to specifically serve the unique needs of microbusinesses. In addition to our GDPR-compliant website builder powered by AI, we offer an online store, logo creator, legal text generator, business listings, social media integration, SEO, and more.
We are constantly developing new products and services that make the lives of microbusiness owners easier and help fuel their businesses. If you’re inspired by our mission and like the idea of working for a dynamic remote-first company where you can create impact from day 1, we’d love to meet you!
Jimdo is proud to be an equal-opportunity employer. This means that we don't discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. We're a diverse team in so many ways, and we love it that way.
Privacy Policy: www.jimdo.com/info/social-media-privacy-notice/
About us: https://www.jimdo.com/info/about/
