Job Description

🌟 Join a Leading Online Casino Gaming Company as a Dutch/Flemish-speaking Customer Support Representative 🌟

We are collaborating with a top-tier Online Casino Gaming Company that prides itself on delivering exceptional customer experiences. They are seeking a motivated Customer Support Representative fluent in Dutch/Flemish to join their team in Qormi, Malta

📍 Position Details:
Location: Hybrid, Qormi, Malta (office)
Employment Type: Full-time
Remuneration: Competitive base salary

🎯 Duties and Responsibilities:

• Customer Support: Handle customer inquiries via email regarding online marketplace topics with a positive, empathetic, and professional attitude.
• Policy Compliance: Follow established communication procedures and guidelines while addressing customer concerns.
• Decision Making: Evaluate issues and make decisions aligned with company policies and defined guidelines.

🔍 Requirements:

• Language Proficiency: Native or fluent in Dutch/Flemish (C1 level) with strong English skills (B2 level).
• Adaptability: Ability to thrive in a dynamic environment and make quick decisions.
• Reliability: Conscientious, dependable, and detail-oriented.
• Empathy: Genuine desire to assist customers with a friendly approach.
• Interest in Technology: Passion for marketplaces, shared economies, and emerging technologies.
• Experience: Previous experience in customer care, content moderation, or online business is a plus.

✨ Offer and Benefits:

• Competitive salary with an attractive benefits package.
• Extra Vacation Days: Additional paid time off beyond the standard allowance.
• Office Perks: Free fruit, tea, and coffee for office days.
• Flexible Work: Option to work from home for late shifts and weekends.
• Transportation: Free transport to the office from designated areas in Malta.
• Bonuses: Team performance bonuses and a working-from-home allowance.
• Discounts: Corporate discounts for gyms, shops, and taxis.
• Health Coverage: Private health insurance, eye care tests, and wellness support.
• Training: Comprehensive onboarding with constant feedback to ensure professional growth.
• Relocation Support: Assistance provided for international applicants.

Ready to Elevate Customer Experiences?
If you’re enthusiastic about providing excellent support and have a passion for helping others, we’d love to hear from you! Apply now to join a dynamic and rewarding work environment in Malta.

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