Stories have the power to make the ordinary extraordinary. They help us think bigger, see beyond ourselves, and deepen our connection with others. As one of the world’s leading audiobook and e-book streaming platforms, Storytel brings unlimited listening to millions of users across 25 markets. We’re at the forefront of digital storytelling, driven by a vision to make the world a more empathetic and creative place.
Ready for your next chapter? We’re looking for a Customer Support Representative to join the team in Customer Support over the summer.
We are looking for a Customer Support Representative for a temporary position (June 2026 - August 2026) with English and preferable Danish orSwedish language skills (or any of the other Nordic languages would also be meritable) to assist our customers with incoming inquiries regarding our products and services. You’ll be working as a Customer Support Representative, reporting to the Customer Support Manager.
To be successful in this role, you should be an excellent communicator who’s able to earn our customers' trust. You will be in direct contact with the customers through email and social media. You also will be accountable for troubleshooting any problems and issues occurring to the customers regarding our products.
Responding to customer queries in a timely and accurate way, via our support channels and social media.
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions
Monitoring customers’ reviews and answering them in a polite manner aiming to provide the information requested
Reaching the set KPI’s
You'll join a global support team of 16, working closely within a core team of 5 and primarily work towards English and Nordic customers
Our support structure includes local agents in major markets, while smaller markets receive support in English or via translation tools.
We foster a collaborative environment with regular team meetings, knowledge-sharing sessions, and opportunities for cross-functional collaboration. We work towards multiple KPIs, with customer satisfaction as our main focus. To ensure high customer satisfaction, we believe it’s important that we work closely with other departments, to enhance the customer experience.
To enjoy this role, we think that you're a person with a positive attitude who takes great responsibility for your own decisions and at the same time has the ability to work closely with your team members and the rest of your colleagues at Storytel.
Experience in the customer support field or similar customer service role
Excellent communication and problem-solving skills
Patience when handling tough cases
Excellent communication skills in English and preferably also Danish, Swedish and/or any of the other nordic languages, both written and spoken
Used and able to troubleshoot problems
At Storytel, we’re a team of creative story lovers who thrive on collaboration and new ideas. Our workplace is friendly, dynamic, and full of opportunities to experiment and make an impact. We believe in trust, flat hierarchies, and empowering you to grow with us.
Does this sound like your next story? Simply fill out the application form and share your CV or LinkedIn profile – no cover letter needed. Answer a few questions, and you’re all set. We want your application as soon as possible, as the role will be filled as soon as we find the right candidate.
We are a storytelling company. Driven by our purpose - “Leading the future of storytelling, we move the world through stories” - Storytel Group inspires and entertains people around the world by blending innovation with tradition. We bring stories to life across various formats for everyone to discover. Anytime. Anywhere.
Storytel Group operates in two business areas: Streaming and Publishing. The streaming service is one of the largest audiobook and e-book services, offering more than 1.6 million titles, in over 40 languages to more than 2.5 million subscribers. Through the Publishing unit, we deliver high-quality stories from acclaimed authors across numerous genres via renowned publishing houses such as Bokfabriken, Gummerus, Lind & Co, Norstedts Publishing Group, People’s and Storyside. The headquarters are located in Stockholm, Sweden.
The Storytel Group operates its streaming business under the brands Storytel, Mofibo, and Audiobooks.com. The publishing branch includes Storytel Books and the audiobook publisher StorySide. The headquarters are located in Stockholm, Sweden.
