ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.
About the Role:
As a Customer Support Representative, you’ll be the first point of contact for our customers, helping resolve questions, troubleshoot issues, and ensure a positive experience with ECP’s platform. You’ll provide support via phone, email, and our ticketing system, often working remotely with customers to diagnose and resolve problems.
This role is ideal for someone who enjoys solving problems, working directly with customers, and becoming a trusted product expert.
What You’ll Do:
Requirements
ECP is a cloud-based, all-in-one software platform tailored to the needs of the senior living industry. Our platform offers four core solutions: eMAR, EHR, CRM, Move-Ins and Billing, helping communities streamline operations, improve care quality, and drive financial growth.
ECP's eMAR integrates seamlessly with long-term care (LTC) pharmacies to sync medication orders, automate reordering, and reduce medication administration errors. Our EHR system provides robust care management tools, including integrated assessments, a care plan wizard, point-of-care charting, customizable alerts and reminders, and state-mandated reports.
ECP’s CRM streamlines resident and prospect management, enabling senior living communities to track leads, manage relationships, and automate follow-up tasks. The CRM integrates marketing tools that help communities attract and retain residents by organizing campaigns, capturing inquiries, and maintaining communication history. With robust reporting and insights, users can track occupancy trends and optimize marketing strategies.
ECP’s Billing solution simplifies financial operations with features designed specifically for senior living. From handling accounts receivable (AR) and non-sufficient funds (NSFs) to generating invoices and processing payments, the system ensures transparency and accuracy in financial management.
Designed for versatility, ECP is touch-screen friendly and compatible across PC, Mac, netbooks, tablets, and iPads. With thousands of communities worldwide relying on ECP, our platform’s flexible SAAS pricing model ensures that users only pay for their current occupancy level. ECP’s customizable settings also allow communities to quickly create personalized assessments and care plans, automatically generating daily tasks for point-of-care charting, without the need for custom programming.
