Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Part-Time Customer Service Representative

This position has a fixed schedule:

• Tuesday–Saturday
• 10:00 AM–2:00 PM
• 20 hours per week
• Onsite in Latham, NY

At Public Partnerships LLC (PPL), you’ll support New Yorkers with disabilities and chronic health conditions as they manage their care and stay independent at home. You’ll be the friendly, knowledgeable voice people rely on, and we’ll support you with strong benefits, growth opportunities, and a clear path forward!

• Location: Onsite – Latham, NY, 12110
• $22/hour + up to 10% performance bonus
• $500 retention bonus at 6 months based on performance

💥 Schedule Snapshot

• Tuesday–Saturday, 10:00 AM–2:00 PM
• Onsite in Latham, NY

Based on performance, employees become eligible for:

• Shift bidding opportunities
• Hybrid work (2–3 remote days per week)
• Additional schedule options

🌎 Language Skills Desired: We value a diverse, multilingual workforce and encourage candidates who speak any language to apply. This position offers a $1.50/hour bilingual premium.

What You’ll Do

• Deliver exceptional customer service by handling high-volume inbound and outbound calls with professionalism, empathy, and efficiency
• Communicate clearly and effectively with diverse populations, including individuals with disabilities, ensuring a supportive and inclusive experience
• Accurately document all customer interactions, inquiries, and resolutions to meet audit and compliance standards
• Manage administrative tasks such as support tickets, email, and mail routing while maintaining strong attention to detail
• Develop and maintain in-depth knowledge of program rules, policies, and internal systems to resolve customer inquiries confidently
• Apply strong problem-solving and troubleshooting skills to address customer concerns and deliver timely resolutions
• Thrive in a fast-paced environment by effectively prioritizing tasks, managing time, and maintaining high-quality work standards

About PPL

Public Partnerships LLC (PPL) supports people who use long-term care services to self-direct their care. As the Statewide Fiscal Intermediary for New York’s CDPAP program, PPL helps ensure individuals can live independently with the support they need.

Learn more: https://pplfirst.com/cdpap

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!