Job Description

David Kennedy Recruitment is working with a global customer experience company supporting a leading French betting operator that is seeking to onboard two French-speaking Advisors to join their team in Lisbon. The role is Level 1 customer support across voice, chat and email, helping bettors with their accounts, winnings and login queries.

Position: Customer Support Representative

Location: Lisbon, Portugal

Work model: 100% On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support via inbound calls, chats and emails to Level 1 contacts
• Explain winnings to bettors
• Manage user accounts and assist with login issues
• Identify and escalate issues appropriately
• Write clear, accurate responses and customise prepared templates for customer communications

REQUIREMENTS:

• Native or C2 level French
• High school diploma
• Customer service skills, including complaint handling, troubleshooting and problem solving
• EU citizenship
• Based in Portugal or willing to relocate to Lisbon
• Available for on-site work in Santos, Lisbon, on rotational shifts

OFFER:

• Performance bonus based on KPIs, applicable from the 4th month
• Meal allowance
• Christmas and Holiday bonuses
• Health insurance plan after 6 months on contract
• Relocation support for EU citizens, including travel ticket reimbursement
• And many more!!!!