Job Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Croatian speaking Customer Support Representative to join their team in Athens.

Position: Customer Support Representative

Location: Athens, Greece

Work model: on-site, 100%

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Respond promptly and professionally to incoming customer inquiries through various communication channels
• Research and identify effective solutions to resolve customer issues or concerns
• Serve as the first point of contact for business partners or clients, assisting with queries related to products, services, or account management
• Provide accurate and complete information using appropriate tools, systems, and procedures
• Maintain a high standard of customer service and contribute to a positive customer or partner experience
• Collaborate with internal teams to ensure seamless communication and issue resolution.

REQUIREMENTS:

• Fluent/native in Croatian with strong proficiency in both written and spoken communication. As well as good proficiency in English.
• High school diploma or equivalent qualification
• Minimum of 6 months experience in customer service, hospitality, retail, or a related field
• Strong communication and problem-solving skills with the ability to apply product or service knowledge effectively
• Proficiency with computers and customer service tools
• Eligibility to work in Greece.

BENEFITS:

• Competitive compensation package, including a base salary
• Comprehensive benefits package based on role
• Relocation support
• Supportive and accessible leadership committed to employee development
• Inclusive and community-focused work environment that values giving back
• Opportunities for career advancement and continuous learning
• And many others!